We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dumpster Services

Junk Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I rented a dumpster from Junk Control with a 7-day rental agreement, but they failed to pick it up on time due to their own lack of drivers. I wouldn't have known had I not called the next day after seeing the bin was still outside and asked when they were picking up. They said they'd pick it up once they have a driver at no cost to us. Instead of the agreed one week, it sat on our property for three weeks. During that time, there was no updates from the company and no communication from their end, so on the third week I called them back for an update and to tell them it had been 3 weeks and no one had picked up still. On the third week, I noticed TV's in our bin that someone had thrown in without us knowing, and so I called Junk Control and told them that due to the bin being there longer than it was supposed to we had people dumping their unauthorized trashsomething that wouldnt have happened if the company had removed it as scheduled. When I mentioned the bin had been there for 3 weeks the employee over the phone seemed unaware that their bin was even at our house until I called and reminded them.Despite this being entirely their fault, they refused to take responsibility and charged us an extra $92 for the disposal of the TVs. We disputed the charge with our bank, but they still found a way to take the money. Their response? Hiding behind their terms and conditions, claiming were responsible for whatever ends up in the dumpstereven though their own delay caused the issue. It's not that we can't afford to pay the $92, it's the fact that the this company does not stand by its agreements, takes no accountability for its mistakes, displayed horrible communication as to what time and date a driver would come or informing us when a driver was available, and forces customers to pay for the company's own failures.

Junk Control is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.