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Business Profile

Ecommerce

Nexsan LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a product that is missing a piece (rear axel). When contacting ******** they said we had to reach out to the seller directly which was a third party, NEXSAN LLC. The number they have listed on Walmart.com is for a locksmith. My husband called and messaged them through their "contact us" numerous times. He finally found a number for the company and ******* said to send a picture of the missing piece (unsure how you can possibly do that) but either way we sent a photo of "where" the piece was missing was supposed to go. They said to send the photo and they would expedite the piece immediately so our son could get his birthday present. It has now been 5 days after sending the email, and we have not received the item. They have also blocked my husbands number. So now I am trying to contact them and I have gotten no response either.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought on line 6-23-2023 given as gift on 7-9-2023/ broke immediately called ******* store in ********* ** and they said I could return it there, took to store and was told it was sold thru a 3rd party and need to contact them. started a return while in the store(plainly states return) email comes thru from Nexsan saying they will contact me with in 48 hours, receive email from nexsan wanting me to send video of broken item along with how many I need to repair the issue. stated again to them I want a return, I get another email saying need a video again. Also in their email it states returns are fine but never got any info to return. contacted ******* customer service, they canceled my original request and started a new one. still same issue, want info and pic of broken item/s for replacement. called ******* customer service again and they tried to call company, would not answer, but asked for return again. during these 2 return contacts with *******, ****** sends me email wanting return info, which i cannot send what i have not been issued. I have emailed and asked for the return and phone number from ****** and still not luck. the one number on their contact info thru ******* i called and it is a lock *****. I typed in the address thru bbb and it has no record of this address.

Nexsan LLC is NOT a BBB Accredited Business.

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