We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Scooter

Scooter Supermarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Scooter.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an e wheels scooter medical from scooter supermarket on 9/10/22. They are a scooter dealership that sells e wheels scooters. After assembling it the basket broke. I also noticed that the balance wheels in the back were bent and the front wheels wobbled making it feel unsteady. I emailed and called several times and was promised someone would get back in touch twice, no one did.First let me say that I didn't order the model they sent me. I ordered the ***M34 medical. I received the deluxe model with base lights which I told ************ didn't want. He took it upon himself to send the deluxe.Delivered 9/16/22 first emailed ***** with my complaint 9/18/22 Spoke to **** 10/4/22 was promised someone would call me back. No one ever did.I have tried numerous times to call to no avail.calls: 9/17/22, 10/2/22, 10/3/22, 10/4/22 (spoke to ****)Call 2x 10/11/22 Spoke to **** again and was hung up on.I have cancer and after 2 surgeries and 4 rounds of treatments it makes it difficult to walk and the side effects are crippling. I need the scooter to get around. I decided I would try using it in my hallway but the clicking sounds it makes are horrible. It sounds like plastic breaking. I was told over the phone that if I decided I didn't want it that I would have to pay to return it but nothing was mentioned about it being defective. I have been trying to get results since 9/10/22.I am a senior living with cancer on a fixed income and do not have money to purchase another scooter. Had I been aware of the return policy regarding defective scooters I surely would not have bought this from this company. They did send me a replacement basket and balance wheels that are covered under the warranty I paid for but they are useless without a functional scooter. Cost $968.00 I would like to add that this address is a post office box. They don't disclose the warehouse address. refer to ewheels dealers ************************ ************************************************************************************

Scooter Supermarket is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.