Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract to install an electrical solar system Sept 2023 with 60 days to have the job complete. During the prep things were going okay but once it came to installation communicate was very slow but eventually we were contacted and installation was scheduled and performed on 20-Dec-2023 (payment collected later the same day) - they said about 2 to 3 weeks and we would get inspections/NV energy to enable the system. Now we are in March 2024 and the system is not operational and we cannot get a response from Sunvolt. In mid-January, after many attempts to contact Sunvolt we were told that inspection did not pass and they need to replace a part/update plans - promised that week (not sure if this was completed as we cannot get a response). Sunvolt never answers phones or texts and emails bounce back; they do not return voicemail messages (they are prompt on calling when payments are required and when they are ready to schedule - which is fine, we just want the same service when we contact Sunvolt to get status and complete the job). We just want to get a response, finish the job, and have the system properly working. Since payment is made and the system is not operational every month we are losing ~$75 of electrical production/time value of money paid. Sunvolt needs to provide updates/communication within 1-2 business days and should reimbursement customers for the time waiting for the system to produce energy once installed/paid if they cannot complete as per agreed timeframe.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunbolt in ********* does not answer phones or emails, we have tried and no response, we have been paying valley electric and the financing company and this is not what we signed up for. Also we need sun blot to check out panels we do not think they are working properly and still no response and when we call finance co they are no help. I feel like we have been scammed for over priced panels and we have been lied to and what good it it to have a warranty on this if no one answers the phone? This isnt right. I wanted to let others know do not trust this company.

  Business Response

  Date: 02/23/2024

  we are currently on the phone with you now looking in to a resolution it looks like an inverter is down and we wil need to start an rma process to get you a new one 

  Customer Answer

  Date: 02/23/2024

  Problem fixed thank you company resolved our issue new company resolved the issue thank you

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had the solar panels installed for a year now. We had a leak under the panels and they came out and fixed it. We had a roofing company come out for a completely different part of the roof. While they were on the roof they noticed that there was a part of the ridge cap missing and one of the pipes going through the roof was not sealed. This coincided with a leak in one of our bedrooms. We reached out to ******* and he said that he could put us on the schedule for next week. This was the first week of February when we were expecting storms for the next few days. Since the roofers were already on the roof we had them fix and seal what was wrong. It cost us $125.00. We sent the receipt to ******* and now hes not responding to any calls from us. We just want our reimbursement for what we had to have fixed before we had a much bigger leak.

  Business Response

  Date: 02/23/2024

  Hello MR./******************* per our phone conversation this has been resolved and a check is being mailed out to you by the end of today.

  Please let us know if there is anything else you need 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was sub contracted to upgrade my main electrical panel. Did a very poor job and mounted it over some existing siding. Panel did not sit flush. They eventually fixed the mounting problem but still did a very poor job on replacing the siding they broke and the trim they installed around the panel. Using OSB to replace tile and as trim around the top. It is very unsightly and will not hold up.

  Business Response

  Date: 01/18/2024

  Correction and Installation of Replacement Materials

  
  We appreciate your communication and bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the issues with the recent upgrade to your main electrical panel.
  We understand the importance of a seamless and aesthetically pleasing installation, and we regret falling short of your expectations. Please be assured that we take your feedback seriously, and we are committed to resolving the issues promptly.

  To address the concerns you raised, new materials have been ordered and shipped, and we are scheduled to come out to your location tomorrow to install and make the necessary corrections. Our team is dedicated to ensuring that the final result meets the high standards of quality and craftsmanship that we strive to uphold.
  We appreciate your patience and understanding as we work to rectify the situation. If you have any specific preferences or additional details you'd like us to consider during the correction process, please feel free to let us know.
  Our goal is to leave you completely satisfied with the outcome of our work, and we will make every effort to ensure that the corrected installation meets or exceeds your expectations.
  Should you have any further questions or concerns, please do not hesitate to contact us at [your contact information].
  Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is harassing ** to pay a sum that we are not responsible for. They are trying to intimidate ** into paying for services and products never delivered.

  My problem is that when I applied with Sun Volt everything was fine until I had a personal problem and I had to cancel, they said there was no problem and now they send me emails, phone calls and text messages saying that how can I not terminate the 30 year contract with them. They are charging me over $******* for material that they bought for me and that is not possible because I can cancel when I feel like it, if my roof still doesn't have any of their solar panels and I don't know what I am going to do without panels and with such a big debt. PEOPLE, PAY CLOSE ATTENTION TO THIS SCAM COMPANIES SO THAT WHAT HAPPENED TO ME DOES NOT HAPPEN TO YOU.

  Translated by BBB 6/7/2023

  Mi problema es que cuando aplique con Sun Volt todo estuvo bien hasta que tuve un problema personal y *************** que cancelar, dijeron que no haba problema y ahora me mandan correos electrnicos y me hacen llamadas y mensajes de texto diciendo que como no voy a terminar el contrato de 30 aos con ellos. Me estn cobrando arriba de ******* dlares por material que compraron para mi y eso no es posible porque yo puedo cancelar cuando se me pegue la gana, si todava mi techo no tiene *********** paneles ******* y yo no se que voy hacer sin paneles y con la deuda tan grande. GENTE PONGAN MUCHA ATENCIN CON LAS COMPAAS ESTAFADORAS PARA QUE NO *************** LO QUE ME PAS AMI

  Business Response

  Date: 06/14/2023

  Hello 
  Thank you for your response. We appreciate your acknowledgement that the invoices sent to you was for work that was completed, including administrative tasks, plans, permits, and other related items. However, as mentioned before, you have not received any tangible services or products as per the agreement.
  Considering This,we will  kindly immediately cease any further invoicing or attempts to collect payment from you. It is crucial to resolve the outstanding issue regarding the lack of delivered services and products before discussing any financial matters.
  we trust that you will address this matter promptly and appropriately. Please keep me informed of any updates regarding the resolution of this issue.
  Thank you for your attention to this matter.
  Sincerely, Sunvolt

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SunVolt and the owner ****** are a total scam. They don't do what they say, never show up when they say they will and haven't completed work after over 13 months. A project that the contract said should take ***** days is now 400 days and not complete. Multiple failed inspections with *********, multiple failed inspections with NVE and paperwork wrong many other times. Terrible quality work for what was done. I had to have them redo all the cabling and conduit because of poor work ************ the owner (******) doesn't reply to emails, texts or calls. How can this company warranty anything if they can't even complete the work.Filed complaint with NV **************** as well as there are now serious safety concerns. Do NOT use this company, do NOT pay this company anything, do NOT sign any contract from this company.

  Business Response

  Date: 06/14/2023

  Hello, I understand your frustration with the timeline as this project has been a learning curve for us. We explained this in the beginning. As of now, all inspections have been passed and we have received PTO (Permission to Operate) from the utility company. We made the changes as per your request for cables and pipe work. Please understand that as a small business, when a client refuses to pay what was discussed in the contract and within the agreed timeline, the business needs to complete other jobs to maintain cash flow. We believe this is one of the reasons for the extended time, along with other factors.
  However, we are scheduled to go on-site today with your confirmation for 06/14. We have not yet received payment to ensure your satisfaction.

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20148161
  
  I am rejecting this response because: I still can't get response to calls and texts.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/14/2023

  Hello **********;

  We have Been in contact with you as you have been talking to the project management ( ****** ). You have actually been in contact with him everyday.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20148161
  
  I am rejecting this response because:

  Yes that is correct ****** does answer the phone. The previous statement is of course incorrect, the project is not done as parts are missing that were "checked" months ago. So yet again nothing was actually checked or done when said it was. System is NOT running and no date of when it will be running. Now waiting on a part to try again. No promise techs will even come out once the part arrives. After NVE approved waited more than a week to have a tech come out.

  These are the promises we have been hearing for over a year. The system was "a week" away from being running in December, January and February. It's now June and likely system won't be running until July.

  ****** the owner of the company that has made many promises will not answer phone or return texts. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/15/2023

  *****,
  We acknowledge your frustration regarding the timeline of the project, and we want to assure you that we understand the challenges we have faced along the way. We mentioned this at the beginning of our engagement.

  
  As a small business, it becomes necessary for ** to manage cash flow by taking on additional projects when clients refuse to pay as per the agreed terms and timeline in the contract. This has led to some delays in completing the project, compounded by other contributing factors.

  
  That being said, I want to provide you with an update on the status of the project. The *** Transmitter is currently in the processing stage. We are in communication with the manufacturer to confirm that we will be receiving the correct part required to successfully complete the job. We are taking extra precautions to ensure that we do not purchase the wrong equipment, especially considering that payment has not been received yet.

  
  We are actively working towards resolving these matters and moving forward with the project as efficiently as possible. We understand your concerns and are committed to delivering a satisfactory outcome.
  Thank you for your understanding and patience. We will keep you updated on any further developments regarding the project.
  Best regards,
  

  Sunvolt

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20148161
  
  I am rejecting this response because:

  No payment has been requested so not possible to deny payment. ****** said we would not pay anything further because of these issues. Also made further promises to expand battery by 2 units. It was clear the penalties for late delivery and agreed by ******. Just based on that alone there would be nothing due.

  I appreciate the problem but the characterization is not fair or accurate based on the actual facts.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/12/2023

  Hello *****,
  I wanted to reach out and keep you updated on the status of our communication regarding your project. We have been in regular contact, addressing various issues together.
  Currently, there are still some outstanding matters that require attention and correction. We are actively working on resolving these issues to ensure the project progresses smoothly.
  Thank you for your understanding and patience. If you have any questions or need further information, please don't hesitate to reach out.
  Best regards,

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20148161
  
  I am rejecting this response because:

  While the business does communicate, it requires me to call many times each day to get updates and the system is still not functioning or installed properly. I do hope we can get all these issues fixed quickly and proper permit updates completed.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2023

  We are actively working to promptly address all the issues you have raised. We greatly appreciate your patience during this process.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Construction contract was with Alpha and Omega Energy Service DBA **************. Installer was Sunvolt. System was installed in Mid Jan 2022. Got a call a few weeks later saying system wasn't working, and the inverter was replaced. Solar never started working from time of install until approx Oct 2022. Complaints started in early May, when I noticed a friend's power bill had green input, and mine never had. I initially thought I was a victim of a scam as my energy bills actually went up after solar installation. So, for about 10 months I had no solar power, was paying high bills to ** energy, loan payments, and loan interest for the solar. Not to mention the time and frustration of trying to deal with this for over a year!

  Business Response

  Date: 05/02/2023

  Hello Mr.  ************;

  We would love to assist you on your PV system issues but we have no info on this. as your system was under **************. if you can email the office at ******************************* or call ************ .

   

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20005996
  
  I am rejecting this response because:

  Alpha and Omega services are named in my contract. It also says DBA Sunvolt. Not sure on what this means exactly. Is Alpha and Omega services the contractor, the installer, or named something else now?
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/08/2023

  Good morning Mr ********************************* and Sunvolt is two different Company. 

  we dont have any info on your Project (I.E contract, Pictures of install , correspondence between Homeowner and Lifetime)

  we are willing to go out to your Home to check system and find issue at no cost. if you would like that. 

  we tried calling ************** and not getting any response or even a phone call answered. 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/30/22 I live in a h.o.a. I asked them to do the hoa arc paper work first so I can see what happens what they want they didn't do that they took **** usd from me I can't get insurance for the roof as the hoa wanted so I told sunvolt to stop the process so they just returned ******* to me I got ripped off

  Business Response

  Date: 10/31/2022

  Hi,

  I apologize if you feel negative about your solar experience. There is nothing we can do about full reimbursement since there was a signed contract that authorized us to start working. Unfortunately your reimbursement could not be your full amount because it was time and money already spent on your project that you decided to cancel. Over the phone you agreed and understood why the full amount was not able to be returned.

  Thank you

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18227115
  
  I am rejecting this response because: i asked before anything was done to do the hoa paper work first ! as i did not know what was the septs they wanted . but sun volt or *** the solor guy did not do what i ask . i even e mail your girl in the office about this . the hoa wants me to insure the roof for 250 thousand $ but my insurance ** will not do this you can keep ****** for your paper work that you did pls refund me 
  
  Sincerely,
  
  *************************