We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Coltan Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Coltan Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coltan Electronics has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Coltan Electronics

      3400 Las Vegas Blvd S Spc 1213A Las Vegas, NV 89109-8923

    • Coltan Electronics

      5415 Cameron St Ste 119 Las Vegas, NV 89118-2284

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase in the amount of $1,355.57 at Coltan electronics on November 5th, 2023. I never received what I payed for even though they said it was delivered on November 18th. I have a door bell camera and there is nothing on it from that day. I also never signed anything from a delivery driver which I would have had to of done since the purchase was so expensive. I am extremely upset about this matter and after doing some research, there are countless complaints about the same problem of customers never recieving what they paid for. My credit card company also closed my dispute saying Coltan electronics said it was delivered and it never was. I am extremely upset at this point because that is a lot of money to be scammed out of. What do I need to do to start a legal process to get my money back?

      Business Response

      Date: 04/12/2024

      We sincerely apologize for any inconvenience you've experienced, and our primary objective is to assist you to the best of our abilities. While our records indicate that your items have been delivered, we fully understand your frustration and are committed to rectifying the situation promptly. Please don't hesitate to reach out to us and provide further details if you believe your merchandise is incomplete or missing anything. Your satisfaction is our top priority, and we're here to ensure that your concerns are addressed and resolved satisfactorily.  Our customer service representative will assist you with making things right, please send a copy of your receipt to ********************************** or call our customer services line at ***************.

      Sincerly

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two massage chairs on August 21 2023 and canceled the order on August 22 2023 when the store opened. Spoke to their manage and he verbally said that there is always a work around because they said there was a sign that said no refunds and he would cancel the order. Very high pressure wouldnt let us leave the store when we wanted to leave. After 2 + hours we caved and bought the chairs. We are very senior citizens and got talked into the transaction saying we could cancel if we wanted wont credit our charge and have not received the merchandise with them saying we took the 800 pound chairs with us while flying home

      Business Response

      Date: 01/26/2024

      Dear Valued Client,

      We acknowledge the challenges you've encountered with your purchase, and we want to reassure you that addressing and resolving this matter is our top priority. To expedite the resolution process, we strongly encourage you to connect with our dedicated **************** department.
      We are pleased to inform you that we offer the option of an exchange, and our team at the store is ready to assist you with the necessary arrangements.
      For prompt and personalized assistance, please reach out to our **************** department at ************** or through email at *********************************** We sincerely appreciate the opportunity to address and rectify any inconvenience you may have experienced.
      Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. Your satisfaction is of utmost importance to us, and we are committed to ensuring a positive resolution to your situation.
      Thank you for your understanding and continued trust in our services.

      Best regards,

       Coltan Electronics

    Coltan Electronics is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.