Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some Electronics from VOX Electronics at the *************** store located at **************************************** on September 12th. I was given a lifetime warranty on all products purchased, Four of these products have since quit working, they include the Alpha Projector ZX9100ID-250, the bulldog speaker, Phone case, and 2 pairs of the Alpha Headphones. I immediately tried to set these products up with the warranty, however not one human will respond to the warranty, no one answers, no one responds, nothing. VOX Electronics intentionally took $1800 from me knowing their products would not work and that they had no intention of offering a warranty of any kind. The Warranty does NOT work period, no human is attached to that warranty. I have emailed and tried calling and not a single person responds to the warranty. I want my money back or I will hire a lawyer to get my money back and the cost of the lawyer as well. My name and email address is above. I intend to use social media to warn others about this company until this is resolved. I will be doing a podcast in addition to posting on ********, *******, instagram, and other social media platforms. I contacted the kiosk on **** and the person that answered the phone laughed at me and said the lifetime warranty was to get me to make a purchase but that they can't offer a warranty on any of their products.

  Business Response

  Date: 12/12/2024

  Thank you for reaching out to share your concerns regarding your recent purchase from VOX Electronics. I deeply regret the frustration and inconvenience you have experienced with your products and the challenges youve encountered in attempting to use the lifetime warranty provided.
  Please know that your feedback is taken seriously, and it is important to us that every customer feels valued and supported. Our goal is to work toward a resolution that aligns with the commitment made to you at the time of purchase.
  We are happy to assist you further. You can reach us directly at ************ or by email at *********************************** Your satisfaction is our priority, and we look forward to helping you.
  I sincerely apologize for the difficulty youve faced and appreciate your patience as we address this matter.
  Thank you for bringing this to our attention.
  Sincerely,

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22661535
  
  I am rejecting this response because: First of all, I called and got a snarky salesman telling me i should be more careful who i purchase products from saying they don't offer a lifetime warranty. I also emailed/called the lifetime warranty people they gave me and NEVER once got a response no one answered either. Why should I believe they are going to respond if i email them? I'm confused, they treated me like ****, sent me jumping through hoops to recover my loss on products they refuse to back up, and in doing so found a large amount of complaints from others that were posted on the BBB website. They know what they did and know they have no intention to back up their products. They have my contact information but refused to contact me, so why are they just now asking me to contact them? I'm confused. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 12/19/2024

  Thank you for sharing your experience. We deeply regret hearing about the challenges you faced, including the lack of communication and the treatment you described. This is not the standard of care or responsiveness anyone should encounter.
  We encourage businesses to address customer concerns directly and with urgency, as clear communication and accountability are fundamental to building trust. Your feedback underscores the importance of transparency and consistent support, and we hope the company reflects on this situation to improve their processes.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22661535
  
  I am rejecting this response because: It did not fix the problem. I have four items that are failing to work properly and I expect them to honor this lifetime warranty or give me a full refund. They need to figure out why the warranty is not working for any of the items mentioned in my complaint: dog speaker, phone case, headphones, projector.
  
  Sincerely,
  
  ****** ***********

  Customer Answer

  Date: 12/30/2024

  I am talking to class action lawyers against vox electronics. I think a class action lawsuit is in order based on the amount of complaints i have found since starting my own coplaint.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out and sharing your concerns. I understand your frustrations and the reasons behind your consideration of a class action lawsuit against Vox Electronics.
  At Vox Electronics, we take all customer feedback very seriously and strive to address any issues promptly and fairly. If theres a specific problem youre experiencing, Id be happy to assist you directly to find a resolution.
  Please provide additional details about your concerns or challenges with the product, and Ill do my best to help address them. We value your feedback and are committed to improving wherever necessary.
  Thank you for bringing this to our attention, and I look forward to assisting you. 

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: well VOX electronics has my phone number, yet never called. They should have my email address as well, however that gets lost. I also provided my mailing address. 

  The phone case does not charge what so ever. I have to remove the phone to charge my phone. Button on the back does not work. The dog speaker is very staticy, didn't use to be, the speakers are very staticy and often one or the other ear does not play sound, the projector does not focus and often comes out of focus. Until these problems are corrected I want to leave my response as not satisfied. They know how to contact me, i was assaulted over the phone and frankly did not appreciate the salesmans attitude. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/07/2025

  Dear *** ***********,
  

  Thank you for sharing your feedback. We are truly sorry to hear about the issues youve experienced with our products and your interactions with our team. Please accept our sincerest apologies for any inconvenience or frustration caused.
  We understand that the phone case is not functioning as expected, the dog speaker is producing static, and the projector has focus issues. This is far from the standard of quality we strive to deliver, and we are committed to addressing these problems.
  We also regret hearing about your unpleasant experience during a phone conversation with our representative. This is not the level of service we aim to provide, and we will address this internally to ensure it does not happen again.
  

  To resolve these issues, we would like to:
  - Confirm the best way to reach you (email, phone, or mailing address).
  - Arrange for an inspection, replacement, or repair of the faulty products at no additional cost to you.
  

  Your satisfaction is our priority, and we are determined to make this right. Please let us know how you would like to proceed, and well take the necessary steps promptly.
  Thank you for your patience and for bringing these concerns to our attention.
  Sincerely,

  Vox Electronics

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: Again only rejecting because situations are not resolved as of yet. I work in a very busy industry and can be reached by phone over the weekend or after 5pm CST. Phone number is provided to the BBB and on file. I get tons of emails so would need to know it is coming or from what address. I do constantly search for specific type emails with code words such as 'warranty', 'Vox', etc... but best bet is via phone over the weekend.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/09/2025

  Dear ****** ***********,

  Thank you for your response and for clarifying your availability and preferred methods of communication. We understand your busy schedule and are committed to assisting you effectively.
  Our team operates during business hours, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. However, we will do our best to accommodate your request and ensure timely communication.
  For your convenience, you can reach us directly at:
  - Phone: ************
  - Email: *******************************************
  

  Please let us know if theres anything specific we can assist you with, and well make it a priority to address your concerns.
  Sincerely,

  Business Response

  Date: 01/09/2025

  Dear ****** ***********,

  Thank you for your response and for clarifying your availability and preferred methods of communication. We understand your busy schedule and are committed to assisting you effectively.
  Our team operates during business hours, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. However, we will do our best to accommodate your request and ensure timely communication.
  For your convenience, you can reach us directly at:
  

  - Phone: ************

  
  - Email: *******************************************
  

   

  Please let us know if theres anything specific we can assist you with, and well make it a priority to address your concerns.
  Sincerely,

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: The weekend came and went and no call. My phone was on me the entire time. Tomorrow is Monday, 13Jan2025. No communication what so ever on how this 'lifetime warranty' works. NOTHING not a thing. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/13/2025

  Dear ****** ***********,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication over the weekend and any inconvenience this may have caused.
  We are delighted to assist you with your lifetime warranty claim and ensure that your concerns are addressed promptly. Please feel free to provide us with your contact information so we can follow up with you directly. Alternatively, you can reach us through our customer service line at ************ or via email at *******************************************.
  We value your time and patience and look forward to resolving this matter to your satisfaction.
  

  Best regards,

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: Vox was provided with my contact information and BBB has it and most likely also provided it. This is another run around to avoid correcting the problems. DO not post my presonal info following this sentence online. My contact info is ************ and email ******************************. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/16/2025

  Dear ****** ***********,

  Thank you for bringing your concerns to our attention. We sincerely apologize if our previous response did not adequately address the issue.
  We want to assure you that your contact information is secure and will not be shared or posted online under any circumstances. Your privacy is very important to us.
  

  To resolve your inconvenience, we will contact you directly using the provided details to ensure a prompt and effective solution. If there is anything specific you would like us to address during this process, please feel free to let us know.
  We are committed to resolving this matter as quickly as possible and appreciate your patience.

  Sincerely,

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: only because I have not yet received any communication from VOX electronics and I provided my hours of availability and contact information but have not heard anything. Until then I want this issue to remain open. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/31/2025

  Dear ****** ***********,
  Thank you for your response. I understand your concerns and appreciate your patience.
  As of now, we have not yet received any communication from VOX Electronics. I acknowledge that you have provided your availability and contact information, and I sincerely apologize for the lack of response. Please rest assured that we will keep this issue open until we receive an update from them and can provide you with further assistance.
  If theres anything else we can do in the meantime, please let us know. We appreciate your understanding and will keep you informed of any developments.
  Best regards,

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22661535
  
  I am rejecting this response because:  Vox Electronics have yet to call with instructions on using this lifetime warranty that they gave with the products i purchased. This must mean they are validating the fact that they had no intention of providing any warranty. A previous response stated they were going to call me. They have all my information but no one called. I am going to escalate this to congress, the ************************ and seek a class action lawsuit. They have until 10Feb to contact me to straighten this out, otherwise I escalate.  
  
  Sincerely,
  
  ****** ***********

  Customer Answer

  Date: 02/11/2025

  I have yet to hear back from VOX Electronics. They promised to call to work this out, it has been several months. I have not heard a word. 

  Business Response

  Date: 02/11/2025

  We understand your concerns and sincerely apologize for any frustration this situation has caused. Our goal is to assist you, and we want to resolve this matter as quickly as possible.
  According to our records, we have reached out to you on multiple occasions requesting the necessary information to proceed with your warranty claim. However, we have not yet received a response. To move forward, we kindly ask you to provide the requested details at your earliest convenience.
  We remain committed to assisting you and ensuring a resolution. Please let us know how you would like to proceed, and we will do our best to support you.
  Thank you & Best regards,

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: I want to leave this complaint open until it is fully resolved. I finally received a text message (text mind you, not a phone call, but a text) from no one I recognized but the conversation fit the vox electronic situation i have going on. The person was from Alpha electronics versus VOX electronics which makes me nervous that they are hiding behind another name, but we shall see how it pans out. Anyway, they informed me that they have been emailing me about the situation but that i was not responding.... I went to **** the email down and ..... again it came from an entirely different name of 'Electronics CS' which of course i would have had no idea they were one and the same as VOX electronics in any way shape or form. Why they didn't bother to call me to straighten this out is beyond me. I would have thought they would have picked up the phone as soon as my complaint hit the bbb office and went above and beyond to sort it out, but then again thats just me and my understanding of good business practice. I am currently out of town, flying back tonight and will respond to the 'said' email. I want to keep this open until I am fully satisfied. 
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 02/24/2025

  Thank you for your response. I understand your concerns and appreciate the update regarding the communication you received. Its completely reasonable to want full clarity and resolution before closing this complaint.
  I acknowledge the confusion caused by the different names used in their communication and the lack of a direct phone call to address the issue more efficiently. Your expectation of prompt and transparent customer service is entirely valid.
  Since you are currently out of town and plan to respond to their email upon your return, I will ensure that this complaint remains open until you are fully satisfied with the resolution. Please feel free to share any updates, and I will be happy to assist further if needed.
  Safe travels, and I look forward to hearing from you once you've had the chance to follow up.
  Best regards,

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22661535
  
  I am rejecting this response because: Vox Electronics is still refusing to honor the lifetime warranty. I have heard no resolution yet. I provided them with the receipt and a picture of the items that are not working as expected yet no offer to replace or anything. There are many complaints in the BBB website of people complaining about the same thing. I only found that when I ran into the problem myself and reported it to the BBB. So they are aware that the issues we complain about happen and happen often. They can send me a new one, and i will send the faulty ones back. 
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a speaker and video projector from the ********* store near ****************. The speaker was very expensive but the quality of the speaker did not warrant the price that was paid. It is poorly made and the sound it produces is bad. I attempted to return my entire purchase due to the poor quality of their products, and I was told that I could not return the items with the staff on hand and that I would have to wait for the manager who would be there on the following Wednesday. It was at that time, that I was also made aware of their no refunds policy. At the time of my purchase, no one told me all sales are final. I did not see any signs indicating that either. When I retuned on Wednesday, I was told the manager was not available and to call customer service. **************** did the same and told me I was not entitled to a refund because they have a sign at the cash register, (that I never saw) that said all sales are final and it was on the receipt. I spend thousands of dollars on a variety of items and have no problem paying for something that has the value of what I paid. Their product is poorly made, and I shouldn't have to keep something that was overpriced and not worth what they charged. If they made a quality product, I would proudly own it and use it, but it just is not a good product!

  Business Response

  Date: 10/18/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during your recent purchase and for the frustration caused by the situation you described.
  We understand how disappointing it can be when a product does not meet your expectations, especially when youve invested in something that should provide quality and satisfaction. We take feedback like yours seriously, as it helps us evaluate both our products and our service. Your concerns regarding the speaker's quality will certainly be passed along to the appropriate team for further review.
  We also regret any confusion regarding our return policy and for the miscommunication you encountered at our store. Clear communication is key, and we are committed to ensuring that all policies are properly displayed and explained to our valued customers.
  Our goal is to provide both high-quality products and excellent customer service, and we would like the opportunity to address this matter further. Please feel free to reach out to our customer service team so we can assist you in finding a suitable resolution.
  Thank you again for your feedback, and we appreciate your patience.
  

  Sincerely

  Vox Electronics

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th I visited Vox Electronics to get a phone protector screen and the guy convinced me to buy a phone case that has a battery back to charge my phone which came out to $108.50. I paid for that. After that, the guy started to talk about some headphones they had and they looked nice. He said he would sell me 3 headphones for the price of $270, I told him that was a lot. He stated that if I buy 3 headphones he would throw in the phone protector and the phone case for free that I already paid for. He said he would deduct the amount I already paid from the $270 which would be around $160. After I left I looked at the receipt and noticed he did not deduct the $108.50 from my total. I went back the guy was not there but did talk to the kid there and told me to call the number on the receipt which I did, but they are not doing anything to help me.

  Business Response

  Date: 04/05/2024

  We sincerely apologize for the negative experience you encountered during your recent visit to our store. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.
  
  Following a thorough investigation into each transaction of the day and a discussion with your sales agent, we have determined that there was a misunderstanding. While we regret any inconvenience caused, we are unable to offer further discounts beyond those already applied to your purchase.
  
  However, we are committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to offer you a lifetime guarantee on your purchased items. This means that should you encounter any issues in the future, we will replace your items free of charge.
  
  Please do not hesitate to contact our *************************** at ********************************** or call us at ************** to discuss this further. We are dedicated to working with our customers to ensure their satisfaction.
  
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Sincere,

  Vox Electronics

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: Your sales agent miscommunicated with what the sale actually offered, which was to include what I already purchased prior to deducting the pricing  of the headphones. Now I am down$108.50 dollars. The lifetime guarantee warranty was already offered to me when I bought the headphones and if the company actually seen the video and did their investigation they would have known that so again that is the wrong communication for something that was offered to me already. So they are just trying to steal money from me that should have been returned or deducted from the pricing of the headphones. The sales person also sold me headphones that he said were worth $499.99 each and when I went back to look on line they are only worth $30-50 dollars he tried to quickly show me the pricing on his phone and took it away right away. Point blank if it was a misunderstanding refund me my $108.50 or let me return the headphones for full headphone refund. I do not think it is fair to charge me $270.95 for headphones that are only worth about $40.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/15/2024

  Your dissatisfaction is not reflective of our standards. We're deeply sorry and committed to resolving this matter urgently to improve your experience. We are sorry you feel that way, our company will gladly help you with the issue. Our customer service representative will assist you with making things right, please send a copy of your receipt to ********************************** or call our customer services line at **************.

  Sincerly.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21530877
  
  I am rejecting this response because:They are not doing anything to make this transaction right. They know their sales person miscommunicated wrong information. I am not asking for a full refund, all I am asking for is for a refund for the amount promised to me that would be deducted from the last sale which is $108.50. They tried to offer a lifetime warranty which I already have, that shows their communication is bad. Their sale agents miscommunicate information with customers to steal their money and when confronted they say their policy is not refunds when they sale items that are not worth what they promote them for. I will be satisfied if my $108.50 is refunded as promised to be deducted and it wasnt.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/19/2024

  We deeply regret the negative experience you encountered during your visit to our store. Your feedback is immensely valuable to us, and we sincerely appreciate you taking the time to share your concerns.
  
  As we explained in our previous communication we truly sorry for the misunderstanding, we understand and regret any inconvenience caused, we are unable to extend further discounts beyond those already applied to your purchase.
  
  However, we are fully committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to help you.
  Please contact our *************************** at ********************************** or call us at ************** to discuss this further. We are dedicated to working closely with our customers to ensure their complete satisfaction.
  
  Thank you once again for bringing this matter to our attention. We eagerly anticipate the opportunity to serve you better in the future.
  
  Sincerely,
  
  Vox Electronics

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: They keep saying the same thing "However, we are fully committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to help you.
  Please contact our *************************** at ********************************************************** or call us at ************** to discuss this further. We are dedicated to working closely with our customers to ensure their complete satisfaction". But they are not committed to resolving this to my satisfaction. I call them, and email them and they are not offering anything to make this situation better or make me feel like they didn't steal $108.50 away from me. If they want to make things better and satisfy me as a customer they can call me and offer something I already don't have or bought from them like the lifetime warranty. ************. I want to see action and not just say something on here to make it look like they are trying to do something, because when I call they are not willing to do anything.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/23/2024

  We sincerely apologize for any inconvenience you may have experienced recently. Please allow us the opportunity to rectify this situation promptly.
  
  Regrettably, our records indicate that our last communication with you was on April 19th. However, please rest assured that our primary objective is to provide you with the assistance you require. We are committed to resolving any outstanding issues to your satisfaction.
  
  Please feel free to contact us at your earliest convenience to discuss your concerns. Alternatively, if it is more convenient for you, our team will reach out to you promptly to address this matter and ensure a swift resolution.
  
  Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue.
  
  Sincerely,
  Vox Electronics

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: The business has not reached out as I have requested in my previous communication. ************.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/26/2024

  Dear *******************************,
  Thank you for your response.
  We apologize for any oversight in our previous communication and for not reaching out to you as requested. Your feedback is valuable to us, and we are committed to addressing your concerns promptly.
  I will personally ensure that someone from our team contacts you at the provided number *************) to discuss your issue further and find a resolution that meets your expectations.
  Thank you for bringing this to our attention, and we appreciate your patience and understanding.
  Sincerely,

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: Company said they would get a hold of me to make things better and still no call and its been a while.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/06/2024

  We acknowledge your frustration and sincerely apologize for any inconvenience caused. Please be assured that we are fully committed to rectifying the situation promptly.
  Furthermore, I would like to present you with an alternative solution to address this matter. Our customer service team has reached out to you and provided information regarding the available options to resolve your case.
  Kindly feel free to contact us that our lines of communication remain open from Monday to Friday. Our dedicated team stands ready to assist you with any further inquiries or assistance you may require.
  Thank you for your understanding and cooperation in this matter.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: *********** has not reached out to me with options. No one has called as promised and No one has offered me anything to make this right after the company has stolen my money.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/15/2024

  
  Thank you for reaching out to us and for your candid feedback. We genuinely apologize for any inconvenience you've experienced and for falling short of your expectations in resolving the issues with your massage chair.
  
  We understand the frustration you're feeling, and we want to assure you that addressing your concerns is our top priority. We have communicated internally to ensure that our customer service team is actively engaged in resolving this matter promptly.
  
  Rest assured, we are committed to rectifying this situation and offering appropriate solutions to make things right.
  
  To expedite the resolution process and ensure your satisfaction, we encourage you to reach out to our customer service team directly. They are well-equipped to assist you with any further inquiries or concerns you may have and to explore potential options for resolution.
  
  Your feedback is incredibly valuable to us, and we genuinely appreciate you bringing these issues to our attention. We are fully committed to regaining your trust and resolving this matter to your complete satisfaction.
  
  Once again, we apologize for any inconvenience caused and thank you for your patience and understanding as we work to address your concerns.
  
  Warm regards,

  Vox Electronics

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: ************ sends out the same response each time. It is hard to get a hold of them so I asked for someone to reach out to me to fix this issue of them stealing my money and they have not done so. Again, here is my number ************. This is just going back and forth with responses with no solution. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/24/2024

  Dear ************************,

  Thank you for your message, and I apologize for any frustration you have experienced.
  We are committed to resolving your issue promptly. I have escalated your concern to our customer service manager, who will reach out to you directly at the provided phone number, ************, as soon as possible.
  We appreciate your patience and understanding.
  

  Sincerely,

  Vox Electronics

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vox Electronics Miracle Mile ********* Purchased Dec 4th, 2023 We have communicated to VOX our displeasure with the purchase made 12-4-23 from the Vox Miracle Mile Kiosk via several emails and texts. (attached files)The salespeople were talking over us, and we were distracted by them constantly bringing additional products screen covers, battery chargers, headphones, cables, iPhone selfie holders, a projector, etc., all the while two salespeople talking at the same time being very aggressive and intimidating.The next morning, we returned to the kiosk to return the items. We were told by the salesperson that they do not do anything at the kiosk and to call customer service, and, if we dont like their response, to contact our credit card company. We asked if customer service was in ********* and if we could return the merchandise at that location. We were told again to call customer service. When we contacted customer service, it was the first time we were informed about the no-return policy. At the time of purchase, the no-return policy was not disclosed. Our receipt did not have a no-return policy, and all sales are final (However, for the sake of discussion, if there were, we still would not have known the companys policy before the purchase) I understand "buyer beware," but my complaint is about misrepresentation, non-disclosure, questionable sales tactics, and preying on ********** would be surprising to learn that no consumer laws obligate the merchant to explain and inform the customer of its return policy, especially a controversial one. That would allow the customer to then make an informed decision regarding the purchase before spending their money

  Business Response

  Date: 01/19/2024

  Dear client,

  We truly empathize with the challenges you've encountered regarding your purchase, and we are dedicated to doing everything within our means to assist you in resolving this matter. In order to solve this matter kindly don't hesitate to contact our **************************** and we're pleased to inform you that you can proceed with the exchange at our store. We are grateful for the opportunity to address and resolve this inconvenience for you.
  Should you require any additional assistance or have further inquiries, please feel free to reach out to us at ************** or via email at **********************************.

  Sincerely,
  Vox Electronics

  Customer Answer

  Date: 01/23/2024

  We are not satisfied. We requested a refund not an exchange. We visited the *** website and did not see anything that we desire. The documents we provided has demonstrated a refund is requested Vox is just repeating the same thing over and over. We have offered to return all merchandise at out expense All unopened and unused. We are senior citizens that feel that we were victimized.

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21165098
  
  I am rejecting this response because: We are not satisfied. We requested a refund not an exchange. We visited the *** website and did not see anything that we desire. The documents we provided has demonstrated a refund is requested Vox is just repeating the same thing over and over. We have offered to return all merchandise at out expense All unopened and unused. We are senior citizens that feel that we were victimized.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/25/2024

  Dear valued client,

  We understand the challenges you have faced with your recent purchase, and we want to assure you that we are committed to assisting you in resolving this matter. To facilitate the resolution process, we encourage you to reach out to our **************************** Additionally, we are pleased to inform you that an exchange can be processed at our store.
  For prompt assistance, please contact our *************************** at ************** or via email at *********************************** We appreciate the opportunity to address and resolve any inconvenience you may have experienced.
  Should you have any further inquiries or need additional assistance, feel free to reach out to us. We value your business and are dedicated to ensuring your satisfaction.
  

  Sincerely,

  Vox Electronics

• Initial Complaint

  Date:10/27/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vox Electronics located in the mall ********************************************************************* took advantage of a disabled Senior and scammed him into ******** charges. I caught them within the hour of the charges and provided their merchandise back to them and then asked for a void of the charge or a refund and was told no since the receipt says no refunds. They took a confused stroke victim senior and charged him $5000 for headphones and chargers for phones then separately charged him 2167,60 for a projector - they were left with the merchandise and a promise to deny the charges. I need to have them admit to **** for our claim that they kept the merchandise and we dont have it. Details in the form I filled out (accidently used the CA version of the BBB form and am attaching it)

  Business Response

  Date: 11/08/2022

  We are sorry you feel this way and deeply apologize for your negative experience related to your purchase at our store. We take feedback very seriously, and we appreciate the feedback you are providing to us, it is very valuable, and we will make sure we improve our service. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. We are more than happy to assist you to process an exchange of the items. Please feel free to reach out to our *************************** at **********************************************************.  Or call us at **************. We are glad to work with our customers to make sure they are satisfied.
  Thank you,

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18321098
  
  I am rejecting this response because: I dont have any merchandise to exchange since it was left in the store AND that the receipt that shows no refunds prints AFTER the sale is charged and I attempted to resolve this on site within an hour of the con on my father - which violates elder protection laws.
  
  Sincerely,
  
  *************************** via *********************** Daughter