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Business Profile

Emergency Room

Elite Medical Center an Extension of Valley Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 11, 2024, Elite Medical Center ER treated me for food poisoning: MRN ***********; billing acct #*********. Through Valley Hospital Med Center, Elite Medical Center ER billed ******** (primary) & ********** Blue Shield Fed Employee (BCBS, 2ndary) $397 for 1 prescription med *********** - but CODED IT WRONG as durable medical equipment. **** will pay it AFTER Elite corrects its coding error. Please convince Elite and its ************** to correct their code error, resubmit the corrected bill 1st to ********* then to BCBS. (The incorrect billing code is CPT code A9270, Modifier ************ code 0637.) *************** paid the rest of the bill. For security, I have inked out my ******** & BCBS ID #s in the attached docs. I filed a ******** appeal. I phoned BCBS. I have talked with Elite/Valley ************** many times. ************** said they received ***** complaint letter & agreed they used the wrong code but refused to correct their error. They said to call Dr. ***** whose office said to call Elite, where ER nurse ***** kindly transferred my call to nurse manager ******* who responsively asked *************** to correct the code or erase the charge. Elite has resolved nothing. Still I receive harassing ************** calls & bills. Please convince Elite to correct the code & stop its ************** from harassing **** sent Elite an email via its website ********************************************; no response. I also called the ************ billing help phone posted on its website ********************************************. They said they have not handled Elites billing since 2022. I also reported the code error via Elites website rating platform; no response. I sent a letter priority mail to Valley Hospital Medical Center; it was returned undeliverable.Dear Lord in Heaven, what else can I do when Elite Medical Center refuses to correct its erroneous billing code & its ************** continues to harass me?

    Customer Answer

    Date: 10/23/2024

    Thank you for your help! I just received a letter from Elite Medical Center in ********* that they have dismissed the charge that they had billed incorrectly!

Elite Medical Center an Extension of Valley Hospital is NOT a BBB Accredited Business.

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