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Business Profile

Employment Counselor

Architect Exam Prep LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Counselor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25th 2022, I spent ***** USD on buying online courses on Architect Exam Prep LLC (AEP). After the purchase, AEP sent me a link to download the course. However, this link will only allows you to download material within 24 hours. If your downloading time is later than 24 hours of your purchase time, AEP will charge you another 294 USD just for sending you another download link which also only gives you 24 hours to download. Before I bought it, AEP never said they would only send you a download link for such a short period of time, nor did they say that it would cost so much money to reapply for a download link. Even if after I got the download link, I didn't see anywhere in their email says that re-apply a download link needs to be charged 294 USD. Furthermore, AEP made this recharging policy on Jan 1st 2023. But my purchase time is earlier than this effective time, meaning there was no this policy when I purchased the course. So how could they apply this policy on my purchase? My purchase is for perpetual access to the courses, so I can download them whenever I want. Even if the download link expires, the customer should not be charged a new fee. Especially compared with the original purchase fee, the new cost of reapplying for a download link is unreasonably high.

    Business Response

    Date: 02/22/2023

    Candidate purchased on November 25, 2022 and was sent a link to download the files. We delivered the product. If candidate would like to redownload the files, there is a fee associated with that as we are not in the file storage business. 

    Customer Answer

    Date: 02/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/17/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a single division exam called PPD on ******************************** . The date of purchase was Jan 7 2023 for $99.00. When I purchased this they offered me a ********************************************************************************************************************************************************* the money back saying they decided to change the policy. This is a scam on their part and I need someone to please help me reach out so I can get my $99.00 refund back. I have attached a screenshot of this offer and emails of transactions and their response to my claim. If someone could help me Id greatly appreciate this.

    Business Response

    Date: 02/22/2023

    refund of $99 has been provided.

    Customer Answer

    Date: 02/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Architect Exam Prep LLC is NOT a BBB Accredited Business.

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