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Business Profile

Endodontics

Las Vegas Endodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being required to pay in full the supposedly uninsured amount for my wife's procedure in advance for a root canal, this office purposely overcharges even after knowing exactly what insurance will pay. The payment was $225 when it should have been $175. The root canal was completed in late April. Our EOB was sent to us from ******* on May 14.. We have made a number of calls requesting a refund check which has produced no resolution. Plus this isn't the first time they used this overcharging method. They overcharged on her original exam the same way. Seems this must be a standard procedure.

    Customer Answer

    Date: 06/21/2024

    My payment was made by check #**** dated 4-2-24.  The amount was $215 not $225 as previously reported.  Amount owed to us is $40.

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