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Business Profile

Event Center

Art Houz Theaters
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 gift cards for $150 each on July 6th , 2023 on **********************************************. (order numbers **************, ************** and **************.) I gifted them and when one of the person tried using them, she was told she could not use the gift cards for food purchases in the theater, only for the movie ticket payment. The theater website does not mention this limitation when purchasing their gift cards in their website. Normally other theaters, e.g. **** IPIC, CMX, all allow their gift cards to be used for food purchase as well as ticket purchase. Why would Art **** be different and not say that expressly on their website. I purchased them under the assumption that the $150 could be used for tickets and food. I have emailed the theater 3 times, contacted them via the chat feature on their website and called on the phone 2 times where I finally got to speak to someone who told me she didn't know how it works and was escalating it to her superior so they could contact me. I never have received an email or a call. So at this point I'm bringing to your attention hoping you can help me resolve this and obtain a refund since their sale was misleading when they don't provide the limitations on the purchase.

    Business Response

    Date: 07/24/2023

    thanks for the notice!  We will work to refund these gift card purchases ASAP.

    Customer Answer

    Date: 08/13/2023

    Hi - regarding complaint ID ********, did you get a response from the business?  I did not receive an email telling me what they responded to you.  Please advise.  thank you.

     

    Customer Answer

    Date: 08/13/2023

    I just checked my credit card statement and they have not refunded me as they said they were going to do.

    Customer Answer

    Date: 08/21/2023

    I received the refund.  thank you very much for your help.

     

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