Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an annual well exam visit on 10/19/2022. They coded my labs (sent to Quest Diagnostics (**)) incorrectly and now are refusing to fix the issue which will requiring them having their ** Representative to client bill the services directly to Las Vegas Family Medicine's (****) Quest account. In this case, they ordered the wrong SureSwab which included a text that I, a monogamous person, doesn't need. I have called the office, gone into the office on more than one occasion, sent emails (as requested by the office staff) and have received no response to date. The balance with ** is $72.27 (bill #**********). I have been in contact with ** about this matter over time so they're aware that I'm working on resolving the matter. I have also filed a complaint with the Las Vegas ***** of ********** Medicine as well. My expectation is that they correct their error so that this matter isn't sent to collections by **. Final note: I used to work for an obgyn office and was in charge of handling miscoded lab tests for our patients. I know how to fix the issue and therefore advised **** of that as well an even wrote a mock letter they could use as a template to put on their letterhead and send to **. I have been promised multiple times that this would be handled promptly and here we are over a year later and the issue still remains. I have multiple notes on the matter however there are too many to attach but are available upon request. I have attached a copy of the ** invoices and the two emails (with attachments) that I previously sent to **** to date. Thank you.

  Apparently, I went into the office for a visit on 08/09/2021. after receiving an invoice almost two years later, I had to go back and locate my insurance card that was active at that time, called united healthcare on 05/19/2023 (which was shortly after I received the very FIRST invoice from Las Vegas Family Medicine (****)) and was advised that the claim processed on 08/12/2021. I used to work at an obgyn office in ******... an allergy and immunology office in ******, **... a general practitioner's office in ******* and the general rule of thumb / overall professional standard is that IF a provider's office does NOT bill the patient for services rendered within one (1) calendar year from the date the claim processed with the patient's insurance company, the provider of service writes the balance off and the patient is NO longer responsible for paying this claim. At this point, I feel it is inappropriate to bill me for services that took place this long ago.It is so old that I no longer have any recourse to appeal this claim with United Healthcare (even if I wanted to) nor do I have ************** Account funds (which I did have at the time this claim originally processed) to pay this balance. Having said that, I am requesting this balance be written off. Final note: the office had the audacity to call me yesterday, 11/03/2023 and request payment of the balance. When I advised the female representative that I wasn't going to pay it and why, she them stated she was giving me a "courtesy call" before the balance is sent to collections. This behavior and lack of professionalism is simply despicable. The offices I work for would NEVER stoop to this level with their patients. IF the balance is sent to collections prior to this complain review, then desired settlement #3 would apply. Your assistance with this issue is greatly appreciated. Thank you. P.S. This issue has also been filed as a complaint with the ****** ***** of ********** Medicine.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this place to stop contacting me they wouldn't help me out and they Didn't help me when I needed them the most. I want them to stop sending me letters and stop contacting me IN ANY FORM or I'm gonna contact other government agencies.

  Business Response

  Date: 02/13/2023

  This person has an outstanding balance. The communication he has received amounts to billing statements from several small copay amounts that were not covered by insurance. The balance has been adjusted off, ostensibly on the basis of financial hardship. 

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************