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Business Profile

Fire Protection

Ace Fire Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Protection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have for the last 10 years c9ntinued to call me to alert me of a former employer, who has taken my number off their contact list, for fire alarm issues. They wake me up constantly ruining my physical and mental health. I am certain my ex employer has taken me off because I was there when they called.I have blocked the main number but have been getting calls from them multiple times a day from other numbers. 10 years is far too long to deal with this kind d of harassment and if it doesn't stop my mental health us slipping due to lack of sleep, I can't be held responsible for what I do. Please make it stop. I'll upload a screen of today's two calls. One blocked and one got through because a different number

    Business Response

    Date: 01/11/2023

    ****,

    I am sorry your previous employer did not take you off of the call list over 10 years ago. If Ace Fire is the dealer for that account we can get it taken care of right away. Can you please provide me with the address of the business that you worked at along with your phone number so I can make sure it is not listed under another name as well.

    Thank you.

    *************************

    ***************************************

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have emailed them, and attached a copy of the email here with the info requested to complete this. I accept their answer so long as they follow through with actually removing my number from the call list. 

    Sincerely,

    *********************

Ace Fire Systems, LLC is NOT a BBB Accredited Business.

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