Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Precision Garage service on March 8th about 4: pm because my garage door on one side would not come all the way down. It was a jammed wheel on the left side that I could repair myself. I was told someone would be here at 8:30 pm OK. At this time ****** shows up, but does not fix the garage right away, He proceeds to tell me that I need new frames, that they are bent also need new rollers did I want China ones or Canadian or American ones. I asked him just wanted my garage door to close I had a garage sale with all items in there. He then said to do this, going to cost you $700 wouldn't you want to put this toward getting the job done right. I was so upset felt like I was being bullied. ****** told me and my friend that I could put down money towards fixing the problem at 8:am the next morning. Next morning came no ****** made several attempts calling the service to get a hold of him, with no luck. At 7 hours later he says he was on other jobs. still no show. I then call the next day and was told the manger will be in on Monday, Monday I call talk with ****, she says that he was to busy Sunday. although the customer ********************** people I talked to told me he was not on schedule for any jobs. I then had a guy come to my door to mow lawn. I told **** I would call her back few minutes later called her back she is in a meeting ask them to let her know I called to please call me back. No call back Monday. Come Tuesday I call back and no one **** is coming in, again I ask for them to message her to call me back made sure they have my number. I wait no calls from Precision. I feel at this point they do not want to do business with me that they would send me a bill for the five-minute job he did with a pair of vice grips to release the wheel jammed, heard nothing from Precision. So, by Friday I called The Garage Guy which he came over and fixed the garage no frames needed $345 total. Precision sent no invoice for what they did, nor anybody call me back, just charged me

  

  Business Response

  Date: 04/25/2025

  Im writing to provide a summary regarding the service visit for ******** *******.
  Our technician addressed the issue with her door, which was off-track. The technician safely repositioned the door to ensure it posed no risk of harm.
  ******** agreed to the service, signed the contract (please see the attached photo for reference), and acknowledged the terms. We attempted to schedule the service with her via phone, but received no response initially. When we later reached her, she stated she wanted to cancel the service.
  As outlined in the signed agreement, ******** understood that cancellations would result in a 50% refund. We offered an alternativeto charge only for the off-track repair at $299.90 and refund the remainderbut she declined, saying she would wait to see what her credit card company could do.
  We have since responded to her directly and will proceed with processing the amount agreed upon in the signed contract.
  Please let me know if you need anything further.
  Best regards,

  **** ********
  Operations Manager 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I damaged my garage door by backing into it with my car. I was able to open it but could not close it. Obviously I had to find a solution because I could not leave my garage unsecured for the night. Being Friday I desperately searched for someone to come out and fix it. I found PRECISION GARAGE DOOR SERVICES OF LAS VEGAS willing to come out. The technician arrived and informed me this can not be fixed, I must purchase a new door for $2,000.00 and the earliest they can install is following Tuesday. He offered to close the door but instructed not operate it either by the door opener or manually. The cost for this is $359.85. Being panic stricken I agreed. The following morning a neighbor came by to see if he can help. In 15 minutes he fixed my garage door. It is now fully functional, no new parts were installed and I do not need a new garage door. Since I filled out a survey Precision sent me, they reached out to me today. They offered a partial refund (obviously they over charged me to say the least) which was not good enough for me. When I was not satisfied with the offer their representative became arrogant, would not allow me to speak and eventually hung up on **** am also considering contacting The Nevada Attorney General's Senior Protection Unit for elderly abuse by financial exploitation. I am ********************************************************* to make a $2,000.00 purchase for something I did not need and way over charged me for a few minutes work that did not resolve my problem. It seems to me this company either instruct their technicians to cheat/lie/over charge/strong arm senior citizens or they send out technicians who have no idea how to fix garage doors.

  

  Business Response

  Date: 12/03/2024

  To whom this may concern, 
  
  
  I am writing to provide an account of a recent ********************** incident involving our company, Precision Overhead Doors, and a client, Mrs. ****** which occurred on November 8, 2024.
  
  
  On that date, we received a call from Mrs. ***** regarding her garage door, which had been damaged when she accidentally drove her car into it. Upon our technician's arrival, it was clear that the door was out of its track and hanging (please see the attached photo). After a thorough assessment, our technician determined that the safest and most appropriate course of action would be to replace the damaged door, as the support struts were bent and cracked.
  
  
  Understanding that Mrs. ***** could not afford the full cost of a new door at that time, our technician presented her with various options, including an estimate for securing the door in a safe position. Mrs. ***** agreed to the proposed work before we proceeded (please see the attached signed estimate). She paid for the completed work and signed a confirmation indicating her satisfaction with the service provided.
  
  
  After we left her home, we learned that Mrs. ***** had a neighbor come over to make adjustments to her door. We do not recommend that anyone other than a certified technician adjust a damaged door, as this could pose risks of injury to individuals and potential structural damage in the future. We strongly advise that all repairs be conducted by qualified professionals with experience in this field.
  
  
  However, on the same day at 3:05 PM, shortly after the job was completed at 3:00 PM, Mrs. ***** contacted our office to express her concerns regarding the charges. Our office staff was able to speak with her on November 11, 2024, as our billing department was unavailable after 4 PM on the day of service.
  
  
  Upon reviewing her file, we recognized her confusion and concerns regarding the charges. In an effort to address her dissatisfaction, we issued a refund of $149.95 for part of the job, as our technician was only on-site for one hour (please see the attached receipts for the charge and refund).
  
  
  Despite our efforts to assist her throughout this process, Mrs. ***** remains unhappy and has disputed the full amount charged, as well as the refund, with her credit card company. We are now seeking to recover our payment of $209.90 from the credit card company. Additionally, we have been informed that she has filed a complaint with the ****************** we have replied to them too. 
  
  
  We are committed to resolving this matter fairly and transparently. Please feel free to reach out if you have any further questions or require additional information.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  
  **** ******
  Operations / HR / Accounting Manager
  Precision Overhead Doors  
  
  

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22542965
  
  I am rejecting this response because:

  1. The technician secured the garage door in such a way that it was not operational so I had no access to park my car in the garage in order to assure I have no option than to purchase a new garage door. That is strong arming an 82 years old senior citizen who was scared of all option. I signed for the charges because I believed the technician's assessment of "no other fix". The options given were either a new garage door or no access to my garage. I am not a professional garage door person so I had no choice than to trust him at the time.

  2. When I spoke to their representative she was aggressive and actually hung up on me. No way to treat a customer like that. To begin with why did they double charge for one item on the bill? Thy did issue a credit but not even an apology. 

  3. Now, close to a month later my garage door is fully operational with no danger or problem. Their claim that the technician did the only fix to avoid danger was to make my garage inaccessible is bogus. Either they send out technicians who do not know how to fix garage doors or instruct them to strong arm people to purchase a new garage door. Very unethical. By the way the amount quoted for a new garage door was $2,000.00. Since, out of curiosity, I looked around to see what are the prices. I did not get a quote above $1,500.00. Also unethical.

  Indeed I am disputing the charges with my credit car company and also reported them to the ****************. Even if I am kind to say they sent out a technician who is not qualifies they should not be licensed because their employees are not properly trained to fix simple problems and this did turn out to be a simple problem.

  I also would like to add that I reported them to the ***********************'s Office for Financial Exploitation of the Elderly.

  I will not be satisfied until I get full refund and this company stops these practices

  
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 12/07/2024

  Firstly, we would like to clarify that our technician did not "strong-arm" you in any way. The decision to move forward with the service was entirely yours, and you signed all necessary documents acknowledging your consent for the work to be completed. Our technician made sure to present all available options to you and provided professional advice.
  Regarding your phone conversation, we acknowledge that there may have been some communication difficulties. Our office staff reported that she did his best to explain the situation, and unfortunately, the conversation became unproductive. However, we want to assure you that at no point was our staff disrespectful. She is known for his kind and respectful demeanor.
  As part of his responsibilities, the technician secured the garage door in a safe position, as it was deemed unsafe to operate at the time. This action was taken to ensure your safety and prevent any further issues with the door.
  We understand that this situation was stressful, and we sincerely apologize if you felt uncomfortable during the process. We value your business and strive to provide transparent and respectful service at all times.
  Please see attached documents 
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22542965
  
  I am rejecting this response because:

  1. Calling the person on the phone respectful when she would not allow me to speak and eventually hung up on me is outrageous. Hanging up on a costumer is not acceptable.

  2. Technician giving me all the options is also an outrageous statement. He gave me 2 options; One to purchase a new garage door, the other is to secure the door in such a way that is not operable. Never attempted to fix the door in a way that I could have access to my garage while a non professional  did just that in 15 minutes and it is working safely ever since.

  3.Closing the garage door in a way that I could not operate it is a strong arm technique for purchasing a new door. What else would you call it. Leaving the door closed, having no access to the garage is forcing one to purchase a new door. What other options are there?

  4. I also still state that the technician either did not know how to make the small adjustment for the door to operate and/or was not able to make a risk assessment. As I said, the door is operating for over a month safely.

  I strongly urge this company to to refund the balance. It is a much smaller loss to them than having to fight with my credit card company,  the bad review II posted on **** that I could reverse, having a bad rating with BBB, dealing with the licensing agency and the *********'s office.

  If I do not receive the refund prior to end of year I will repost on NEXTDOOR my horrible experience adding how you failed to take responsibility. As I mentioned before thousands and thousand viewed my original posting who will not hire this company and reposting will add to that number. Seems to me refunding the balance would be no financial loss other than a 1/2 hour of the technician time while this company is wasting time fighting about it plus the loss of potential revenue from potential customers that I plan to further inform of their actions.

  I am pretty relentless when fighting to right a wrong.
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 12/10/2024

  I am writing to address a recent complaint from Mrs. ***** regarding our garage door service. Mrs. ***** called our office, visibly upset and yelling, concerning the situation with her garage door.
  To clarify, our technician did not exert any undue pressure or "strong-arm" tactics during the service. The damage to her garage door is due to multiple cracks, which appear to have been caused by her hitting the door with her car. Based on our technician's professional assessment, the safest course of action was to lower the door to the closed position to prevent further damage or risk of injury.
  Our technician, who is one of our senior technicians with over a year of experience at our company, provided Mrs. ***** with four repair optionsthree for a new door and one for repairing the existing one. We believe the technician acted in her best interest, offering the best possible solutions.
  Additionally, we have already provided services at her home and issued a credit back to her account. However, she is not entitled to a full refund, as the service was provided and the credit issued.
  We hope this clears up any misunderstandings. If you need any further details or clarification, please feel free to contact us.
  Sincerely
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22542965
  
  I am rejecting this response because:

  1.Calling the person on the phone respectful when she would not allow me to speak and eventually hung up on me is outrageous. Hanging up on a costumer is not acceptable.
  2.Technician giving me all the options is also an outrageous statement.He gave me 2 options; One to purchase a new garage door, the other is to secure the door in such a way that is not operable. Never attempted to fix the door in a way that I could have access to my garage while a non professional  did just that in 15 minutes and it is working safely ever since.
  3.Closing the garage door in a way that I could not operate it is a strong arm technique for purchasing a new door. What else would you call it.Leaving the door closed, having no access to the garage is forcing one to purchase a new door. What other options are there?
  4.I also still state that the technician either did not know how to make the small adjustment for the door to operate and/or was not able to make a risk assessment. As I said, the door is operating for over a month safely.
  I strongly urge this company to to refund the balance. It is a much smaller loss to them than having to fight with my credit card company,  the bad review II posted on **** that I could reverse,having a bad rating with BBB, dealing with the licensing agency and the *********'s office.
  If I do not receive the refund prior to end of year I will repost on NEXTDOOR my horrible experience adding how you failed to take responsibility. As I mentioned before thousands and thousand viewed my original posting who will not hire this company and reposting will add to that number. Seems to me refunding the balance would be no financial loss other than a 1/2 hour of the technician time while this company is wasting time fighting about it plus the loss of potential revenue from potential customers that I plan to further inform of their actions.
  I am pretty relentless when fighting to right a wrong.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New door installed 4/3/2024 Two day after called and informed door was not working properly. Received a call from *************************** and he sent two tech out to inspect. After tech came out both agreed that door is not operating correctly. I called ******* again and told him i was going on vacation and would call when i return. I called when i returned and he set up for tech to return to fix the door. The day it was scheduled i received a call and was informed i would be charged. I call and spoke with ****** and he informed me that my warrantee was voided because i painted my door and i asked him if that is stated in the contract ? He said yes. The contract that i was given and signed has no such statement.

  

  Business Response

  Date: 05/29/2024

  Dear ***/*****,
  
  We trust this correspondence finds you in good health. We would like to bring to your attention the concerns raised by a homeowner regarding a completed project at their residence. It is worth noting that the payment for the project has been duly settled, and we have taken the initiative to rectify a broken glass issue at no additional cost, as per the manufacturer's warranty.
  
  Upon verification, we have ascertained that the homeowner has painted the door subsequent to its installation. However, it is important to highlight that the type of paint used has resulted in an increase in the door's weight, which has, in turn, caused damage. The popping sound emanates from the paint located between the panels, as depicted in the attached photos. The homeowner is fully aware that the addition of paint has rendered the manufacturer's warranty void.
  
  Thank you for your attention to this matter. We remain at your disposal for any further information or clarification.
  
  Yours sincerely,
  Precision Overhead Doors 

  Customer Answer

  Date: 06/03/2024

  First off. The glass was broken on installation and should be installed at no cost. The first call to ******* was 4/9 to inform him the door was not operating correctly. I painted the door 4/12 just an FYI( i used 1/2 gallon of paint witch weighs 9lbs) And we all have photos that there is no paint between the door jambs witch you are stating that is why it is popping. ******* sent out two tech and we all agreed that the door is not operating correctly due to miss alignment. I also informed ******* that 4 of the hinges were the self tapping screws were stripped. I keep hearing that if you paint a garage door and add 9lbs you void the door warranties. I was never told or given a copy of this fact. It is very hard to believe that everyone that has a garage door installed and paints it has voided there warrantee. Thanks 

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21722245
  
  I am rejecting this response because: Please see response. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/03/2024

  The statement from the company is not correct. Please see my responce.

  Customer Answer

  Date: 06/03/2024

  New door installed 4/3/2024 Two day after called and informed door was not working properly. Received a call from *************************** and he sent two tech out to inspect. After tech came out both agreed that door is not operating correctly. I called ******* again and told him i was going on vacation and would call when i return. I called when i returned and he set up for tech to return to fix the door. The day it was scheduled i received a call and was informed i would be charged. I call and spoke with ****** and he informed me that my warrantee was voided because i painted my door and i asked him if that is stated in the contract ? He said yes. The contract that i was given and signed has no such statement.

  Customer Answer

  Date: 06/03/2024

  First off. The glass was broken on installation and should be installed at no cost. The first call to ******* was 4/9 to inform him the door was not operating correctly. I painted the door 4/12 just an FYI( i used 1/2 gallon of paint witch weighs 9lbs) And we all have photos that there is no paint between the door jambs witch you are stating that is why it is popping. ******* sent out two tech and we all agreed that the door is not operating correctly due to miss alignment. I also informed ******* that 4 of the hinges were the self tapping screws were stripped. I keep hearing that if you paint a garage door and add 9lbs you void the door warranties. I was never told or given a copy of this fact. It is very hard to believe that everyone that has a garage door installed and paints it has voided there warrantee. Thanks 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non disclosed unfair business practices. Business has an "all sales final" policy that was non disclosed at the time of signature. They will not accept returns, albeit they are an authorized LiftMaster dealer.Non disclosed 3% charge of $67.38 on all customers using a credit card.I have spoken to an employee at Precision Overhead Door of Las Vegas employee regarding the matters at hand. To date, I have not received a return phone call with a resolution as promised. I have sent the business a resolution compromise by **** priority mail, tracking. A complaint has been filed with the Nevada State Attorney General for non disclosed excessive credit card convenience fees. I am asking for (2) simple resolutions. (1) Please accept the return of the LiftMaster Wall Button 880LMW with a refund of $179.95 plus any taxes applied. This is per the LiftMaster 30 day return policy. Replace the LiftMaster Wall Button 880LMW with the Wall button that should have come with the unit 84505R in which I did not receive. This business is an authorized LiftMaster dealer and installer. I have contacted LiftMaster direct several times in order to resolve technical and design issues with the 880LMW. I have been informed by LiftMaster to return the unit to the authorized dealer that made the sale to me.(2) Please refund the non disclosed 3% charge of $67.38 on all customers using a credit card.All invoice acceptance signatures were made on an electronic tablet, in which a signature box only was displayed at the time of invoice acceptance. A line by line itemized invoice was sent via email after the technician had left the job site. The first invoice was a grand total estimate only, also sent by email upon job completion.

  

  Business Response

  Date: 06/06/2024

  To whom it may concern
  
  I am writing to address ********************' claim against Precision Overhead Doors. ******************** has requested a refund and the replacement of his wall button due to the inconvenience of not being able to view the time, date, and temperature in his garage after pressing the lock button. Our sales manager has already explained to ******************** that we cannot simply replace the button based on his dissatisfaction with this particular feature.
  
  However, we have suggested to ******************** that he may contact Liftmaster warranty to inquire about the possibility of obtaining a replacement button, which he can then arrange to have installed at his own expense. It is important to note that at the time of purchase, ******************** expressed his willingness to proceed with the transaction, despite being informed about the 3% credit card fee, as he wanted to accumulate reward points.
  
  Should you require any further clarification or have any additional concerns, please do not hesitate to contact us. We are here to assist you.
  
  Warm regards
  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21702344
  
  I am rejecting this response because: False statements have been provided by the business to the BBB. I have a video of the entire installation process, including audio of all conversation between the installer and myself. An electronic pad was provided for a signature for the initial quote, which was a total number, not line itemization of pricing. Only a signature box was shown to me. After the job was completed , the installer held out the same pad, again only a signature box was on the screen. We did not see any invoice or policies nor where we told verbally about the credit card usage fee, until the invoice was emailed to me and the installer had left the property. Non disclosure. Non compliance of LiftMaster return policy. Grossly overcharging for LiftMaster products. A resolution letter has been sent to the company. A complaint has been filed with LiftMaster. The company has refused to speak with LiftMaster directly concerning this matter. A complaint has been filed with the Nevada Attorney General General concerning non disclosure and the 3% rate they charged. A complaint has been filed with the Nevada Consumer Affairs for Deceptive Trade Practices used against an Elderly and Disabled couple. A complaint will be filed with the ************************* Eventually this matter will be heard in a civil court proceeding. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to Precision Garage Door to replace a broken window on our garage on September 15, 2023. We paid for the service in full in order for them to order the glass. When they came to replace it a month later on 10/16/2023, the technician broke the glass while installing and said the frame now needed to be replaced. They then texted me and said they needed the manufacture of the door because they couldnt find it. I searched and supplied them with the information along with the website. They said they would order it again and it would take another 3 weeks. I let them know I needed it fixed asap due to our HOA. I never heard from them again, so I reached out on November 20th, so they sent a tech out again to fix the window on 11/21/2023 (they forgot about me until I called because they had the window). The tech came out on 11/21/2023 and said they order the wrong size and color of the frame. I had to call to find out what they were going to do about it this time, and they said they needed to re-order. My assistant called and spoke to Manager **** and asked for a refund. He was extremely rude to her and told her he didn't know why it was a big deal because it wasnt' a lot of money and I would need to call myself. I then called and he as on another call and never called me back. I called again another day and asked for a manager, and he said he was the manager, and his name was ****. I asked why he didnt return my call and asked why he was rude to my assistance. He said it wasnt him but there is no other manager named ****, so he lied. He said he would call me back the next day to schedule and he never did. I called again the following week and left a message for the manager and didnt call back again. At this point ** left with a broken window and a service that I paid for that I didnt receive for over 4 months. This is beyond the worst customer ********************** I have received. I need to get a refund so I can find someone else to finish the job.

  

  Business Response

  Date: 01/29/2024

  On 1/23/24 we sent a technician out to ********************** home with new glass sizes, but none of them fit for her garage door.
  After discussing further options within the company, it was decided to refund ******************, because this is something we are unable to fix.
  On 1/25/24, I personally called ****************** and refunded her full amount back to her account with no issues.

  

  Business Response

  Date: 01/29/2024

  On 1/23/24 we sent a technician out to ********************** home with new glass sizes, but none of them fit for her garage door.
  After discussing further options within the company, it was decided to refund ******************, because this is something we are unable to fix.
  On 1/25/24, I personally called ****************** and refunded her full amount back to her account with no issues.