We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf Equipment

PGA Tour Superstore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday March 12th, I went to the PGA Tour Superstore to purchase some necessities there prior to my 11am tee time. The store always opens at 10am on Sunday's. I arrived there a little early and didn't mind waiting as I knew they would be opening well before my tee time. I did not get in the store until 10:30am, there were store employees and about ************************************* When we asked the employees to let us in they informed us that they did not have the keys and that the person/manager that was supposed to open the store earlier did not show up. UNACCEPTABLE!!!! I stopped going to Golf Galaxy which is walking distance from my house because their customer service was shoddy. **********************, I thought, was higher caliber - they are no! It's unacceptable to have customers waiting for almost 30 minutes to get into a store. We can't blame the staff because they did not have the keys, the Manager should be disciplined if not fired for this. That is not acceptable customer service by any means!It was not until, I believe he was the Assistant Manager, came to unlock the doors that we were able to get into the store. Even still, my husband and I missed our tee time all thanks to the store's inability to have staff that are responsible and accountable for their duties.I also called the ***** line; they took my complaint and unless I mentioned the store # they were ready to hang up with me before they even had the store details. That shows a lack of dedication also at a higher level. It will be my pleasure to refer my friends to Golf Galaxy or even ****'s after this incident.

PGA Tour Superstore is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.