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Business Profile

Health and Wellness

Healthrolls.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three days ago I was looking thru the aetna and cvs websites trying to find how much my prescriptions would be to transfer pharmacies and file on ins. I was clicking on different tabs because I couldn't find where to go. The aetna site had a health and wellness tab. That's where I think I unfortunately ran into this crappy company. The next day, 11-21-22, I charge for ***** appeared on my bank account. I never signed up for anything, never gave my card # to these people, and never wanted any service. I emailed the site once with no response. I emailed them again just now to the above site. Here is a copy of what appeared on my statement: Recurring Payment HEALTHROLLS.COM *********** NV #---- (I blanked out last 4 of my debit card). I told them to cancel anything and return my money. All I did was scroll thru tabs. I never clicked on anything that said I wanted to join anything.

    Business Response

    Date: 12/09/2022

     

    Whoever It May ********************* you very much for your email.

    According to our records, the client contacted us on November 23rd, 2022, and we responded to her email explaining what happened and how this began. We terminated the subscription to ensure that she would not be charged in the future, as she had requested. We never heard from her again after that.

    To clarify, this began when she signed up for our 3-DAY trial subscription on October 13, 2022 for USD ****. Upon registration, the terms and conditions were provided, suggesting that failure to cancel within the trial period would result in the activation of the regular membership. A welcome email with the login information for our services was also sent.

    All of the information we have on file was manually inputted; if you require it, we can give it to you in a separate email because no personal information should be included in this response.

    If the customer requires additional assistance or clarification, she can always contact us.

    We hope we have provided you with the information you require. Please contact us again if you have any more questions.

Healthrolls.com is NOT a BBB Accredited Business.

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