Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** constantly receiving emails from this company! I just learned thats its an Allstate affiliate. I had Allstate. Allstate fail miserably to provide me the professional services I sought and paid for! Ive been stalked by Allstate on so many levels! Ive had my privacy violated and constantly witnessed how Allstate jumps in and out of people so-called data information to see whats happening in their financial, as well as any information digitally available! *** turned them down, but I cant get rid of them! How much of my personal LIFE has to be exposed because Allstate constantly pokes holes allowing others access! Privacy is not private! Even this site wants someone to agree to be a victim! By clicking Accept All Cookies! Then click to visit the Privacy PolicyIve attached one of the emails they constantly send. I never subscribed to receive emails from them And I cant unsubscribe from their newsfeeds! Heres what was in it:Why Struggle is Essential for Success: A Father's ****** During a Father's *** gathering, a father reveals to his sons why he believes success without struggle is empty and unsatisfying. He shares powerful insights on how overcoming adversity can help one discover their true self and find genuine fulfillment.Do you like grilled cheese sandwiches? We bet you've never tried the variation you'll discover in this month's recipe!The team thinks our $50 Word Puzzle this month is too difficult. What do you think??ACCESS MAGAZINE HERE Happy Father's *** to you, or to yours!Sincerely,**************?Website Want to change how you receive these emails??You can unsubscribe from this list.Copyright 2024 O'Neal Insurance Group??Our mailing address:?********************************************************************************

  Customer Answer

  Date: 07/01/2024

  Im not surprised. They completely removed the ad and any signs of it ever being there! I feel this is bigger than either one of us knows anything about! Thank you for being there. The Matrix is real.

  Business Response

  Date: 07/01/2024

  Prospect information has been removed from our contact list.

  we are a Independent Health Insurance Agency.

  we are not contracted nor do we represent ******************************** Machine | Insurance Agency Marketing.

  owns and manage our website as well as our marketing.

  I have asked them to remove any information about Allstate or logos as we are not contracted or appointed with Allstate.

  ***** ONeal <*******************************> 1:44?PM (0 minutes ago)
  to ********************* <*************************;
  *****,
  
  Please remove this customer 
  Customer Information:
  *****************************
  , IL 60645
  ***time Phone: **************
  
  E-mail: ************************
  from the email magazine blast and our list and do not contact

  as well as any information and Logo's regarding Allstate as we are not contracted or appointed with them'
  
  
  
  ***********************
  O'Neal Insurance Group 
  ****************************************************
  ********* NV 89169
  
  Dear ***********************:   
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 6/18/2024 and was assigned an ID of ********.   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 14 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the Respond to this Complaint, link located on the left.  All responses will be copied to the complainant. 
  
  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  Sincerely,
  *************************
  Information (Complaint) Specialist
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  *****************************
  
  , IL 60645
  ***time Phone: **************
  E-mail: ************************
  
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Advertising Issues 
  
  Customers Statement of the Problem:
  
  Im constantly receiving emails from this company! I just learned thats its an Allstate affiliate. I had Allstate. Allstate fail miserably to provide me the professional services I sought and paid for! Ive been stalked by Allstate on so many levels! Ive had my privacy violated and constantly witnessed how Allstate jumps in and out of people so-called data information to see whats happening in their financial, as well as any information digitally available! *** turned them down, but I cant get rid of them! How much of my personal LIFE has to be exposed because Allstate constantly pokes holes allowing others access! Privacy is not private! Even this site wants someone to agree to be a victim! By clicking Accept All Cookies! Then click to visit the Privacy Policy Ive attached one of the emails they constantly send. I never subscribed to receive emails from them And I cant unsubscribe from their newsfeeds! Heres what was in it: Why Struggle is Essential for Success: A Father's ****** During a Father's *** gathering, a father reveals to his sons why he believes success without struggle is empty and unsatisfying. He shares powerful insights on how overcoming adversity can help one discover their true self and find genuine fulfillment. Do you like grilled cheese sandwiches? We bet you've never tried the variation you'll discover in this month's recipe! The team thinks our $50 Word Puzzle this month is too difficult. What do you think?? ACCESS MAGAZINE HERE Happy Father's *** to you, or to yours! Sincerely, ************** ?Website Want to change how you receive these emails??You can unsubscribe from this list.  Copyright 2024  O'Neal Insurance Group??Our mailing address:? ***************************************************************************************************************************************
  
  

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21865841
  
  I am rejecting this response because: first and foremost, if they didnt have any connections with Allstate why were they fraudulent showing up as an Allstate affiliate? Secondly how did they gain my information? And lastly, why were they constantly stalking me? As I stated in my previous comments, I found it suspicious that NO sooner that i filed my report about the constant harassment, all the emails disappeared! I mean seconds after filing my report, and getting the response back from the BBB, ALL traces were gone of the emails! Then today, after receiving the notification from BBB, comes them responding after the BBB closed the investigation! Very interesting ??!

  
  Sincerely,
  
  *****************************