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Business Profile

Hearing Assistive Devices

Beltone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Beltone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beltone has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Beltone

      9448 Del Webb Blvd Las Vegas, NV 89134-8314

    • Beltone

      3675 S Rainbow Blvd STE 102 Las Vegas, NV 89103-1059

    • Beltone

      1701 N Green Valley Pkwy Ste 2D Henderson, NV 89074-5886

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      beltone could not get my hearing aids to work. eventually they were in repair more than 50% of the time. finally the beltone office, the corporate representative *******************, and myself agreed they could not fit me with hearing aids. then ************** was contacting finance to determine what kind of refund would be equitable. after not hearing from her for quite a while i called and found out she no longer worked for beltone. i found out her replacement was *****************************. i left several messages. no call back. on january 10, 2023 i sent a 3 page letter to beltone corporate explaing my frustrations. again no reply. on 2/16/23 i filled out a complaint on their website that claimed i would get an immediate response. again no reply.

      Business Response

      Date: 02/21/2023

      This BBB complaint is not part of the Midwest Beltone owned Beltone group.  Make sure that you remove this from any association with Midwest Beltone.

      Please reach out to the corresponding Beltone in the ****** Area.

      Thanks,

      *******************************

      ************

      Customer Answer

      Date: 02/22/2023

      WHEN WE FIRST BOUGHT THE.  HEARING AIDS WE TRAVELED ABOUT AN HOUR AWAY TO THE ********* OFFICE **** DEL WEBBB BLVD LAS VEGAS **.  WE TRAVELD THERE BECAUSE THAT IS WHERE *********************** FITTED ME.  SHE WAS MORE THEN CAPABLE OF ADJUSTING MY HEARING AIDS. DURING THE PANDEMIC THEY LET HER GO AND BELTONE NOW DOES NOT HAVE ANY DOCTORS IN THEIR OFFICES IN **.  THEN WE WENT TO THE BELTONE OFFICE IN ********* ** ********************************************************************************* WHICH IS CLOSEST TO MY HOME.  THE PEOPLE THERE ARE VERY NICE.  HOWEVER, THEY ARE NOT DOCTORS.  THEY ARE HEARING CARE PRACTIONERS, (SEE MY LETTER DOWNLOADED TO YOU) AND THEY COULD NOT GET THE *** DONE.  EVENTUALLY THEY DEEMED THAT THEY COULD NOT HELP ME.  THEN I CONTACTED CORPORATE ************************************************************ AND THEIR REPRESENTATIVE ******************* AND I AGREED THEY COULD NOT FIT ME.  ************** WAS GOING TO FINANCIAL TO DETERINE WHAT WOULD BE A FAIR REFUND.  AFTER WAITING FOR A LONG TIME I FOUND OUT SHE NO LONGER WORKS FOR BELTONE.  AFTER THAT ALL MY EFFORTS TO HAVE SOMEONE RTURN MY CALLS AND LETTERS WENT UNANSWERED.

      Business Response

      Date: 03/03/2023

      Dear Better Business Bureau of ******* ******,

      I am writing in response to Complaint ID ******** that was sent to you by *************************************

      ********************************* has been a Beltone patient since 2015. During that time two sets of Beltone Hearing Instruments were purchased for ********************  The most recent set was purchased in 2019.

      As stated by ********************* these hearing aids were sent in for repairs often.  The hearing instruments and/or receivers were sent in for repairs 13 different times.  We replaced the hearing aids after 10 repairs with a brand new set in 2021.  There were also several occasions were the receivers were replaced. The office personnel also made numerous repairs when they could do so locally.  Even after the warranty expired, we continued to do the repairs at no additional cost.
      The majority of the time the receivers were clogged with wax and debris as well as having moisture in them. Electronics do not function well with exposure to excessive moisture.

      As ********************* stated, ************** used to remove the ear wax from her sons ears.  After she left,we were not able to perform this because by state law Hearing Instrument Specialists are not allowed to remove wax. They conducted themselves within the realm of their license. 

      In our opinion, the staff and the factory did all they could do to assist *********************  We have no reason to believe there is or was a defective product based on the reasons the hearing aids were not working (filled with wax, debris and moisture).  Having to do continued repairs/replacements has not been common place for the Amaze Hearing Aids that were purchased for *********************  We stand by our product and do not believe a refund is warranted at this time.

      Very Respectfully,

      ****************************
      Sr. Regional Director of Operations
      Wolverine Hearing Group, LLC
      ******************************************
      ************

      Customer Answer

      Date: 03/06/2023

       
      Complaint: 19425770

      I am rejecting this response because:EVERYTHING BELTONE STATED IS CORRECT.  HOWEVER, SINCE I WAS LEFT DEAF FOR SO MANY EXTENDED PERIODS OF TIME, I PURCHASED NEW HEARING AIDS FROM COSTCO.  THEY COST A GRAND TOTAL OF $1400.00 INSTEAD OF $6000.00, AND I CAN HEAR PERFECTLY.  THEREFORE, I ONCE AGAIN REPEAT BELTONE DID NOT PROVIDE ME WITH HEARING AIDS THAT WORK.  ALSO PERHAPS THEY CAN  EXPLAIN WHY UNTIL I CONTACTED YOU THEY NEVER EVEN BOTHERED TO RESPOND TO ME.  PERHAPS THIS IS A MORE ACCURATE INDICATION OF HOWT BELTONE STANDS BEHIND THEIR PRODUCT.

      Sincerely,

      *****************************

      Business Response

      Date: 03/06/2023

      Dear Better Business Bureau of ***************,

      We stand behind our product and its performance.  We would be happy to continue to service ******************** and the devices and would look forward to regular Belcare follow *** and service.

       

      Very Respectfully,

       

      ****************************
      Sr. ******** Director of Operations
      Wolverine Hearing Group, LLC
      ******************************************
      ************

      Customer Answer

      Date: 03/07/2023

       
      Complaint: 19425770

      I am rejecting this response because: THERE IS NO POINT IN CONTINUING THE WORTHESS PROCEDURE OF BRINGING IN THE HEARING AIDS ONLY TO HAVE THEM GO DEAD THE SAME DAY.  THEN HAVE THEM SEND THE HEARING AIDS OUT FOR A WEEK OR TWO ONLY TO REPEAT THIS WASTE OF TIME AGAIN AND AGAIN..  THIS PROBLEM HAS BEEN ONGOING FOR THE BETTER PART OF A YEAR OR TWO.  IF THEY COULDN'T GET THE HEARING AIDS TO WORK IN THAT PERIOD OF TIME SURELY THEY WON'T BE ABLE TO FIX THE HEARING AIDS NOW.  THEIR OFFER IS WORTHLESS.  ONCE AGAIN  CAN THEY EXPLAIN WHY THE $1400.00 HEARING AIDS FROM ****** WORK, BUT THEIRS CANNOT?  WHEN DO THEY TAKE RESPONSIBILTY FOR A PRODUCT THAT DOES NOT WORK FOR ME.

      Sincerely,

      *****************************

      Business Response

      Date: 03/08/2023

      Dear BBB of ***************, Inc.

      We stand behind our offer and have lived up to the contract. We have fulfilled every point of the contract and essence of our guarantee. We stand ready to service him and his devices.

      Very Respectfully,

      ****************************
      Sr. ******** Director of Operations
      Wolverine Hearing Group, LLC
      ******************************************
      ************

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