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Business Profile

Hemp Products

Rey Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Complaints

This profile includes complaints for Rey Las Vegas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rey Las Vegas has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is actively deceiving the public. It props itself up as a cannabis dispensary and imply that they are legitimate but after getting home to LA I realized all of the products I purchased are delta8 or cbd, no thc in either case. The products are not clearly labeled at all. There are no signs or clear indications that this is a thc free location but they use cannabis iconography all over the place; really playing up that they sell marijuana. The vendor did not identify the product as being thc free and they pushed products on me to buy, implying that they were high quality cannabis products, they even label everything with well know cannabis strain names like gorilla glue, Pineapple Express, sour diesel etc. giving them a veil of legitimacy. I spent over 200 dollars but I dont know when Im going to be in Vegas again as Im heading to ************ for the month of December. I would appreciate a full refund from them. I used a few of the products until I realized they were not what I wanted. I will send the products in the mail if I have to. I just want my money back. I saw reviews online, it appears that there is a pattern of dishonesty from this store in particular. Theyre banking on one time customers to stay afloat and in Vegas, especially on the strip, theres a steady stream of people who will buy products like I did. They need to be admonished for this dishonest and unethical behavior.

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6, **** I searched for a cannabis dispensary and REY came up. When I arrived I asked for a pre-roll and the person behind the counter asked if I want high or low potency. I specifically asked what the *** % would be and she responded by saying it would "be in the teens". I ask this question at every dispensary I go to and so I was surprised to learn days later that the product has less than <.03 *** and the woman working full well knew this and lied to me. I left Las Vegas before consuming the product. Had I known this was a product specifically intended to have as close to zero *** as possible I would not have purchased. Lying to make a sale seems illegal.

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/10/22 $43.34 My wife and I went stopped at Rey dispensary, We asked the worker if this was CBD or if it was THC, he said he had both THC and CBD.My wife and I both told him we wanted THC not CBD, he insisted that what he sold us was his strongest pre rolls for THC. When we walked back to the hotel we inspected what we bought, only to see in the most tiniest letters ever stating its delta9.We did not ask for delta9. We paid marijuana prices for cbd. Im a habitual smoker, diet THC isnt for me. Your workers should know what they are selling, or stop lying to people.I wasted 44$ for nothing. The pre rolls didnt do anything for me, also they smelled really bad. I couldnt even go back to where we purchased them from only because they closed for the night. You should also mention on the strip youre not allowed to sell THC, stop false advertising.

      Business Response

      Date: 10/26/2022

      Hello! I Apologize for the experience you had with our sales representative. We do not believe in the misrepresentation of our products. I have received your chargeback request personally here in the office and I have notified merchant services to push it through. Again, I apologize for your experience, we have spoken with the representative who helped you to ensure they understand that it is not acceptable. I truly hope that the refund satisfies the frustration you went through.

    Rey Las Vegas is NOT a BBB Accredited Business.

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