Complaints

This profile includes complaints for Christopher Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christopher Homes, LLC

  6650 via Austi Pkwy STE 170 Las Vegas, NV 89119-3551

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  Christopher Homes, LLC

  648 Falcon Summit Ct Henderson, NV 89012-7312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21990696
  
  I am rejecting this response because:
  
  It's important to address several discrepancies and concerns:
  Marketing and Brand Representation: It is misleading to separate Seneca from Christopher Homes after using the latters reputation in marketing materials, which influenced our rental decision expecting high standards.
  **** and Security Failures: Persistent issues with the **** and inadequate security due to malfunctioning locks significantly compromised our living conditions, contrary to your claim of timely resolutions. These unresolved issues clearly violated Nevada's habitability requirements.
  Smart Home System: The assertion that the Brilliant smart home system was operational contradicts direct communications from your team stating that Brilliant is out of business, which has rendered the system nonfunctional. This discrepancy needs clarification as it directly impacts the functionality of promised home amenities.
  Settlement Offer and Lease Termination: While you noted the offer to reduce the lease break fee, the primary issue remains the property's uninhabitability. Under Nevada law, tenants are entitled to a habitable living environment, and the conditions we reported should legally allow for a penalty-free lease termination.
  We are committed to resolving these matters constructively. Accurate and transparent communication is crucial in addressing these significant concerns affecting our living conditions.
  
  Sincerely,
  
  Or Dayanement was poor, with numerous unfulfilled promises of repair and resolution, and requests to speak with higher-level management were ignored or significantly delayed. Despite witnessing the **** company servicing other units, their requests were delayed, highlighting differential treatment and neglect of their urgent needs. The community pool, advertised as a key amenity, was not completed by the promised date, and the landscaping was poorly maintained, further detracting from the property's appeal. These issues caused severe physical and emotional distress, especially given Kimberlys high-risk pregnancy. The plaintiffs seek an immediate release from their lease without penalty and request punitive damages for the egregious neglect and unsafe living conditions endured.

  Business Response

  Date: 09/04/2024

  Or ****** ***** and ******** **** *********, tenants at **************************************************************************, did not enter a contractual agreement with Christopher Homes. ********** is entirely independent from Christopher Homes LLC. However, please see response below on behalf of **********.
  
  At ******, the health, safety, and satisfaction of our residents are our highest priorities. We take all concerns seriously and are committed to providing an exceptional living experience for all our residents.Below is a detailed response addressing each of the issues raised in the complaint.
  
  Lease Agreement and Property Description:
  On April 16, 2024, a residential lease agreement was executed for the property located at ********************************************, with a monthly rent of $5,700 with Seneca managed by **** ****** property management.
  Water Pressure Issue:
  On May 3, 2024, the residents reported a significant reduction in water pressure. A technician promptly addressed and resolved the issue on May 8, 2024, by adjusting the main water valve.
  Dishwasher Issue:
  On May 8, 2024, the residents reported a malfunctioning dishwasher. A service technician was dispatched, and the issue was resolved after a subsequent visit.
  Cabinet Issue:
  Also on May 8, 2024, the residents reported a detached cabinet, which was repaired by May 9, 2024.
  Brilliant Smart Home System Issue:
  On May 8, 2024, the residents reported issues with the Brilliant smart home system. The system was found to be operational, and the problem was identified as user error. Additionally,internet issues reported on May 11, 2024, were resolved, and instructional videos were provided to assist with any further challenges.
  Pest Control Issue:
  The residents reported a pest infestation on May 6, 2024. Pest control services were dispatched on May ******, successfully addressing the issue. A follow-up request led to additional services on June 25, 2024.
  HV** System Issue:
                         5/17/24  the residents reported a failure in one of the ************* Everything was working correctly from their initial diagnostics
                 5/23/24 -  it was determined that the system settings had been improperly set to 53 degrees. Resident was advised not to run the ** lower than 70.
  5/29/24 an Enix technician found the system "frozen" and unplugged it to allow defrosting. Technician told the resident he would return the next day to diagnose once it is thawed. **** ****** spoke with the resident, and it was at this time that he advised the resident had the thermostat set at 65 and advised that this would lead to the unit being frozen over. Resident was advised not to run the ** lower than 70.
  05/30/24- Enix returned to service the unit,unit was cooling after the visit, but Enix advised that a replacement of the *** valve may be needed if it goes out again.
                 06/06/24- Resident reached out to confirm one HV** system was down.
                 06/07/24- Enix confirmed the *** replacement was ordered, with a replacement scheduled for 06/10/24.
                 6/10/24 - Enix tech arrived but could not complete the work as the area around the attic access was completely blocked. Appointment was rescheduled to 06/13/24.
  6/13/24- Enix technician experienced a medical emergency, and the appointment was rescheduled to 06/16/24.
                 6/16/24- Enix arrived, but no one answered the door to grant access. The resident was called multiple times with no response. Appointment rescheduled to 06/22.
                 6/22/24- Enix arrived to find the unit completely frozen over again due to the unit being left on. They pulled the disconnected and closed the king valves. Appointment rescheduled to 06/26/24
  6/26/24- Enix completed repair and the unit was running correctly. Confirmed ** cooling at 72.
  Differential Treatment Claim: Our Trade Partner **** has been consistent in their response times. The biggest source of the delay is the resident not being prepared at his scheduled appointment times.
  Ice Machine Issue:
  On June 19, 2024, the residents reported that the ice machine had ceased functioning. The issue was resolved on June 20, 2024.
  Toilet Leak Issue:
  A toilet leak reported on June 3, 2024, was promptly repaired by tightening the valve.
  Security Concerns:
  Active construction site concerns were discussed during the initial property tour, with ongoing construction communicated and understood at the time of lease signing.
  Sliding Door Issue:
  The resident reported that the sliding door could not be locked on June 19, 2024. A technician secured the lock for safety and returned with the necessary part on June 27, 2024, but the residents declined entry.
  Community Pool Issue:
  The opening of the community pool was delayed due to unforeseen permit and supply chain issues, officially opening on August 23, 2024.
  Landscaping:
  There is no record of landscaping issues reported before June 19, 2024. Upon receiving the complaint,a landscape company was dispatched to address the concerns.
  Communication Issues with **** ******:
  **** ****** has consistently responded to all communications in a timely manner, as evidenced by text and call logs.
  Lease Termination Offer:
  Before deciding to break the lease, ****** offered to reduce the lease break fee from $31,800 to $11,000,equivalent to two months' rent. The residents did not acknowledge or accept this offer.
  Pending Charges:
  Pending charges of $18,000 remain for unpaid July rent, early termination fees, and carpet replacement due to excessive pet urine damage.
  
  Despite resident decision to move out, Seneca remains committed to addressing any outstanding questions or concerns offline as part of our 5-star service promise. 

  Business Response

  Date: 09/27/2024

  Dear Or ****** *****,
  
  Please note that Seneca is a separate entity from Christopher Homes LLC, and the contractual agreement, and all responsibilities for your rental at **************************************************************************, are solely with **** ******.
  
  Regarding the **** system, we have thoroughly documented the service history. The issues were initially caused by improper thermostat settings. Despite timely responses from our trade partner, ****, delays occurred due to access issues and frozen units caused by running the system at temperatures lower than advised. All repairs were completed on June 26, 2024, with the **** cooling as expected. While we understand the frustration caused by these delays, many factors, including access and frozen components which were caused by you, contributed to the timeline.
  
  Concerning the Brilliant smart home system, we acknowledge that you initially reported an issue on May 8, 2024. After investigation, it was determined that the system was operational, and the issue was a user error. The claim that Brilliant is out of business it is irrelevant to this.
  
  We respectfully disagree with your assertion that the property is uninhabitable. While there were service needs, all efforts were made to resolve them in a timely manner per our service records and as outlined in our previous response. The Nevada habitability requirements have been met in this case, and we believe the property provided a livable environment. Furthermore, there are still pending charges of $18,000 for unpaid rent, early termination fees, and carpet replacement due to excessive pet urine damage. Inspection reports and photographs with substantiate these claims were provided to your legal counsel on 07/16/24. Seneca & **** ****** encourage you to reach out so we can continue these discussions offline.
  
  Better Business Bureau, please note that **** ****** has sent Or ****** Dayan a cease and desist to his legal counsel, **** ********* on 08/28/24 as well.
  
  Sincerely,
  Seneca