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Business Profile

Hospital

Dignity Health - St. Rose Dominican, Blue Diamond Campus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Mom Was Seen ** Feb 2024 At Dignity Health She Got A Bill ** Jun 11 Of $***.24 And My Dad Paid The Total Amount Of Billed total Paid $***.24 ** June 19/2024 We called my moms insurance and asked why they dint cover the ************** they paid the #***.24 ** October 11/2024 i called the billing department from dignity health and asked why they charged us when **** had paid in full and they said they will refund my mom back until this day they have not refund anything back its hard to get on hold of someone

    Business Response

    Date: 12/20/2024

    We have resolved the issue directly with the patient.

  • Initial Complaint

    Date:11/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/26/2022 I went into the ** because my coverage only took walk in clinics on the other side of town. I was charged around $3300.00 but they took off some money. I only had a covid test and a strep throat test i was giving a prescription I paid for at CVS. I was told I would get a itemized Receipt have not received it yet. I am a cash pay and I was told my Covid test was $706.00, $and ******* is c224.00 for a strep test and $******* for a level 3 and I was not a level 3. Covid test are $17.00 at a drug store and hospitals also get a lot of free ones.'I want this bill to be lower they are definitely over charging **** have called and they keep giving me another number to call that does not answer ************** and a email at *****************************

Dignity Health - St. Rose Dominican, Blue Diamond Campus is NOT a BBB Accredited Business.

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