Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was a victim of an assault on 8/22/20**. I was told by Safenest the victim's advocate group that I needed to go to University Medical Center to have a choke test done by their nurse there. We went I was told they would have to page this ** nurse because she was oncall only. We were checked in then sent to another check in desk where I was told my insurance would not be billed because my daughter was a victim of a crime. The original check in person said that we had to go there because he did not have time to fill out all the information. I provided the police report number, my daughter was visibly injured and we were sent to a room where we waited for over 2 hours before this nurse came in. At no time was my daughter examined by anyone, NO ONE. No other nurse ever came into the room, the ** nurse said she was never paged for my daughter and was only there because of another page she received. She went over the choke test process and my daughter became extremely upset did not want to do it, the nurse left the room I tried to talk to my daughter but she refused to do it. so we left. Again she received absolutely no services, I was told my insurance would not be billed ref report# llv**0800083913 a criminal case #**CR071688 Defendant is ******* ******** and the state of Nevada is prosecuting him as of this date for battery on my minor daughter. They have billed my insurance ******* and want me to pay ****** when no services were received and this was supposed to be covered by their victim program.

  Customer Answer

  Date: 09/20/2024

  Release for BBB

  Customer Answer

  Date: 10/07/2024

  Good afternoon,

  I have emailed their billing office because no one can seem to get an answer by phone, not me or my insurance company.  I have now emailed them 2 times with no response.  I have also filed an appeal regarding them billing me with my insurance company.  ***************************************  - this is the email address for their billing department.  Any help you can give me would be appreciated  this is complete insurance fraud because my daughter received no services, was never examined and was also a victim of a crime which per their staff is not to be charged to me. 

   

  Thank you 
  
  

  Customer Answer

  Date: 10/22/2024

  I received an email that is was an error in their billing system however they say it can take 45 days.  The email they sent me was one that disappears after 3 weeks so I printed it out.  Thank you for your help.  I don't understand how you and I along with 3 reps from *************** have tried to reach out to them and how long and hard it is to get in touch with anyone.  It wasn't until I mention insurance fraud that I received a response. 

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17th I went to *********** in excruciating pain; they took my bloodwork and due to something they saw on my CT scan, they sent me across the street to UMR for an ultrasound as they didn't have any techs that hour of the night. They gave me a packet of papers with all my bloodwork and stressed giving it to the first nurse I saw so that the hospital would not duplicate the blood work. I did exactly this. I saw multiple practitioners that evening so I cannot recall the nurse's name. She said they were going to do additional bloodwork, not that they would duplicate it. When I received my bill months later, I saw that they did duplicate testing, 20 tests, and I was being charged for all of them. I have a spreadsheet that shows the duplicates and the results. In February 2024 I requested an itemized bill. I was told this was being sent encrypted to my email but I was not receiving it. They sent it through regular mail but it was determined on June 11th that they had not included my unit number in the postal address because it was "not on file". However, I have been receiving the bills just fine. When I questioned billing regarding the charges I saw on my online account for bloodwork that I had done an hour prior at the urgent care, I was told they were not duplicates and my case was being closed "The review has been confirmed and the billing matter is closed for this inquiry. No changes will be made." My request to file a formal complaint was ignored. When I pointed this out I was sent a number for "patient experience". I left a message. I wished to contact the *** and CEO but do not have an email or mailing address for them. I need these fraudulent charges taken care of. I've partially paid the bill; the parts that I saw separate charges for outside of the bloodwork.

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My guarantor account number is ******. I had a service from UMC on June 22, 2022 and everything went well. But the beginning of *************************** for a $10 co-pay. I am double insured (Aetna as primary and UMR as secondary) and I shouldn't have a co-pay. I called both insurance to verify. I called UMR insurance and have a reference number of #************** for this case. ***'s supervisor ***** advised that it is a violation for UMC to try to charge me extra, when everything has already been paid off. I contacted UMC many times to no avail. ***** from UMR also told me that what happened was UMR thought they were my primary insurance and paid UMC too much, but later on realized and asked for the money back. But they eventually paid their portion as my secondary insurance and I do not owe UMC anything.Due to UMC sending me a final notice that *** result in a negative credit report, I was forced to pay $10 on February 23, ********************************************************************** the $10. Until today, March 15, ****************************************************************** the round around. I am sick and tired of calling them to follow up and they now said that they don't have a date as to when I can get the refund. I cannot believe that 2 years after the service, you guys came back and asked me for $10 that I do not owe and made me pay for it and now not wanting to pay me back!

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************************** On August 28,2023 my husbamd,*********************, took me to the *** unit on ******** in *********, **. I was asked to pay 120 dls to have them check my foot which I had twisted on the street. From then on my experience has been terrible. First, we spent three hours , out of which *********** saw me 3 to 5 minutes saying that it must probably was just a sprain, but that an * rays should be performed, which took like 3 more minutes. After that, we were told we could leave and gave me a boiler plate instruction and that I should take Iboprufen. Before we left , we asked for a copy or CD of my *ray, to which they answered that when it is sprain they do not give the * Rays taken.8 days later I received a statement that I owed $ ****** which additional to the 120 made a total of $537.90, which I found ridiculous especially since I also received a very reasonable statemet from Desert Radiology for $ ******. I called Desert Radiology and they told me that it was for the * ray and interpretation, which I went ahead and paid. Therefore, I submitted a claim to *** requesting the codes they had used, as I had checked with a very knowledgeable doctor who told me that given the time spent by the doctor the code is ***** instead of *****, which is intended for outpatient time of 30 to 40 minutes instead of the 3 to 5 minutes the doctor spent with me. Additionally they are charging $ ***** for an * ray for which I had paid Desert Radiology $ ******. I sent two letters, one in September 15, 2023 and the second one on October 3, 2023, and various email describing this situation, but they continued not responding just sending the same statement.Finally on December 14, they sent an encripted message without any clear explanation saying that their codes were correct, and that the *ray cost was due to the fact that they have the technician that performed the *ray and Desert Radilogy only interprets them, which I find more valuable than just the technician.

  Customer Answer

  Date: 12/19/2023

  ALL RELEVANT INFORMATION HAS ALREADY *** PROVIDED IN THE ORIGINAL COMPLAINT

  Customer Answer

  Date: 12/20/2023

  I SUBMITTED ALL DETAILS OF MY COMPLAINT IN THE ORIGINAL NOTICE

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a date of service for a few labs at one of UMC's quick care locations. The original bill was for $495. I had an in network insurance discount of $253. My insurance company paid them the remaining $242 with two separate checks, one for $102, and one for $140. Recently my account balance has returned to $242 even though my insurance has paid them. I've contacted UMC about this and they told me that my insurance requested a refund of the funds because of a claim adjustment. I called my insurance and they have no proof of any request. I've called UMC multiple times with my insurance on the line to get to the bottom of it and we've been giving nothing but a run around. UMC has hung up on my insurance agent and I multiple times, and has told my agent that they would send proof of the request for refund, but she has never recieved it. It has gotten to the point that my insurance agent requested I file this complaint so that UMC will finally start doing what they say they were going to do. The insurance agent I have been working with is a supervisor in her company. I've escalated the situation to her and she is completely in agreement with my view on the matter. UMC has been giving us the run around for close to two months and it's getting to the point where the account will soon get to a final bill notice. If I have to pay the total before the bill gets sent to collections I will, so that I don't get the demerit on my credit report, as the total is not an extreme amount of money, I just shouldn't have to pay that total to them because my insurace has already paid it. My insurance agent as requested them to show any proof that the funds have been requested to be returned, or returned at all and they have provided nothing. She was willing to get the company to repay the total if proof was given, but they have not returned any of our communications.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Referred to UMC by ********** of ******** Affairs. I had a scheduled surgical appointment June 19th 2023. During Pre-Op, I removed my clothing and placed them in the two bags that was provided for me by Nurse and put on the hospital garment. Later that Morning. The surgical team arrived, someone placed my bag under my ****** and wheeled me into surgery.After I awaking from the anesthesia, I asked about my whereabouts and no one knew where my clothing was. I completed a statement through Security and Charged Nurse on duty June 21st 2023. Copy attached. Security told me they will type up what I wrote and that I should follow up with *************** June 23rd 2023. attached is copy of receipt for shoe purchase. I emailed ****************** and called ************ no response.