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Business Profile

Hospitality

Fine Entertainment Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 2 separate parties with this company. One for my sisters 30th on April 13th and one for my son 16th on May 11th. I signed both *** invoices on 3/11/24 at 4:37PM. I paid the deposit of $867.35 for my sister party on 3/17/24. This entire time I was dealing with a woman named *****************************. But on the day of my sisters party (4/13/24) I was suddenly dealing with a ***********************. She was very rude and pushy all because I asked if I could change the time of my sons party that was a whole month away. When I got to the party nobody helped me to my area, I had to find it myself. I had to find who my host was. My food was put out before I arrived at 6pm and my party was at 7pm and they didnt tell me it was out till 8pm! I had to keep asking where my host was to provide my guests with beverages like soda, tea and water. I had to ask for condiments to be put out for the food. I had to remind them of food items I ordered that werent put out. But of course when the party was over all of a sudden Staff was available to shoo us out. AND they were going to toss all of my leftover food! I knew I still had a balance of about $400 that need paid but as I sat there trying to pay it was not allowing me to. I emailed Rose right away. On Monday 4/15/24 I heard from ******* by phone. She stated I actually had a credit and they would be refunding me the amount and I can put it towards my sons party. About 15 minutes later ******* called me back to tell me a actually owed $400 (which made sense to me). As I was preparing to pay the $400, ******* tells me to hold on a sec then tells me to refresh my page where I have the *** pulled up. My balance owed had changed to $1269!!! She has altered my signed contract to get my total past $2000 because she stated people having parties on a Saturday night have to pay $2000! She altered a signed contract and demanded payment at that moment! She stated if I didnt pay, Id need to cancel my sons party that was now less than a month away

Fine Entertainment Management, LLC is NOT a BBB Accredited Business.

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