Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On 24 August 2024 at approx. 12:55 local time I used an *** at the Linq Hotel. I was charged a total of $267 ($240 withdrawal + $27 service fee). The **** instead of dispensing cash, asked me to go to the hotel cashier to collect it. The receipt produced by the *** is attached.2. The cashier declined to dispense this cash, even though I showed my driving licence, saying it was their policy that I needed to show my passport physically to collect amounts over $200. As I didnt have my passport with me, I asked for the charge to be reversed, and was assured that it would be within 2 hours.3. I left the hotel and the charge was reversed the same day, and I thought this would be the end of the matter.4. However, approximately 22 hours later (i.e. the next day, 25 August @ approx. 10:55) my card was debited again for the same amount ($267) without my authorisation and without my presence - I had not returned to the hotel and was several miles away at the time. My card was in my wallet and so could not have been used by another person. The hotel had clearly saved my card details and charged it again.5. Given the hotels apparent policy regarding withdrawals over $200 from their *** (see point 2), it shouldve been impossible for anyone to collect such an amount without my presence.I assume the second charge to my card was either erroneous or fraudulent. In either case, it should be refunded.

  Business Response

  Date: 08/27/2024

  Hello *****************,
  

  I have contacted NRT regarding this transaction and opened an investigation # ******.  NRT has advised me to let you know to contact your bank and request a dispute and a charge back of the funds.  Please call me at ************ at your earlies convenience to further discuss the transaction.
  
  Best Regards,
  
  *************
  Cage Manager

  
  

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The second charge was subsequent reversed (on 30th August) and the funds returned to my bank account.

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a lot of money for early check in and an upgrade room. But the room was unsanitary and in a state of disrepair. The soap dispenser by the sink was missing. So there is no way to wash your hands. The soap dispensers in the shower leaked all over. This created not only a dirty shower but a slippery and dangerous condition. Upon contacting them I was told to wait in a long line to talk to someone. Obviously the room is a health hazard and risk to injury. Plus forcing a person to wait in a long line to discuss it is unacceptable customer service. I request a refund for the early check in and upgraded room.

  Business Response

  Date: 08/13/2024

  Good Afternoon ******************** - We see you just checked in 3 hours ago and we will have a hotel manager contact you to have these issued resolved and rectified. Please accept our apologies for the inconveniences.

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Linq Promenade is my stable of going out on Friday and Saturdays in *****. My girlfriends and I have noticed this frail ************************* with a hunch he solicits women for their instagram on his phone and gimble videoing them and later on asks them for money for ***. I have attached a picture for your review! This is totally not what I would expect from the Promenade. Young kids can see this when they are just wanting to go to the sugar store and enjoy their life. Please get this man off the Promenade because only God knows what else is he doing with these woman could be *** trafficking them as well. He is yelling at them "people want to meet you" They are startled out of towners and makes Vegas look sketchy! He says that the fountains are his and he is a manager over the Promenade and that is a lie obviously! Some women look so sketchy that they could be hookers and that is illegal! I will go to social media to make everyone safe because this is totally out of the normal! I expect this from ************** not here!

  Business Response

  Date: 08/09/2024

  This claim will be forwarded to the **** Promenade security team. 

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22098435
  
  I am rejecting this response because: I need the managers and Presidents of each casino to contact me from the Linq Hotel and Security and ******************** This man is an absolute nightmare for the casinos. I have come across a video on ******* where he is running away from security. Here is the link for your viewing. ******************************************************** Obviously we know this is more than a rare occasion.  We need someone to take accountability for this man to keep Vegas Safe from Soliciting woman tourists. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/21/2024

  The LINQ Promenade Security team has been briefed on the alleged activities of this individual. The team will remain vigilant of his activities and will proceed with removal from the property the moment a policy violation takes place.

  The safety and security of our guests and employees is our top priority. 

  The video provided lacks context, the subject seems to have been removed due to him recording in an unauthorized area. There is nothing on this video that pertains to *** trafficking.

  A link to the subject's social media pages would help our investigation.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stayed at this hotel 6/30/24 - 7/5/2024 with two rooms. I asked for an early check in. The front desk rep was nice to check us in for a $60 fee. When I booked my reservations, I requested for a mini refrigerator for medical purposes. It wasnt noted on the reservations. When we got to the room. They placed a refrigerator in each room. I told them I needed only one. They said theyre waive the fee but I was still charged for both. This hotel should not be branded as a **************** The room smelled like cigarettes, there was hair in the shower, the view was of a wall, and the ** unit was broken. I called the operator and they said theyll send someone up, but after waiting hours and wasting my morning, no one came. I have the Caesars Platinum card. Every time I exited the parking lot, my card wasnt being recognized. Also, there are signs everywhere for a valet service. However the hotel does not offer valet.

  Business Response

  Date: 07/10/2024

  Good Afternoon Gill Origenes - Please accept our sincerest apologies for the cleanliness of the room. We have sent the pictures you included to the housekeeping manager, and they are addressing this with the housekeeper. In reviewing your hotel's folios, we are not showing that you were charged for the fridges delivered to your rooms. 
  For your parking, we do apologize that your rewards card was not working at the exit gates. We had submitted a ticket to have our gates looked at and have been advised that the scanner for the rewards cards are working properly for both of our garages. We understand that this and the hair found in your room caused inconveniences for you and your guests and would like to comp the last night of each room. You will see a credit back the card used for the first room in the amount of $180.27 and the second room a refund for the amount of $75.96. The total amount that will be refunded is $256.23 and please allow 3 to 5 business days for these amounts to be processed.
  

  Again, please accept our sincerest apologies,

  LINQ Hotel Management

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  thank you for the speedy response and resolution.  Ive been a Total Rewards member for many years and would always choose ******** as my go-to hotel/casino.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked three rooms a few hours ago. After my booking I got charged for the Caesars rewards program although I am not a member and the booking didnt say it included a membership. I also booked one room at ************** and had the same problem

  Business Response

  Date: 05/06/2024

  Hello *******,
  
  Thank you for contacting ********************** We appreciate your interest in staying with us. In review of your attachments, we show you booked through a third-party site. These sites are required to advise you of any additional fees that will be assessed by the property. In addition, our rewards program is 100% free. We do not charge our guest to be members it is free to create an account. The fees you may be seeing are the nightly resort fees that are paid by all hotel guest both member and non-members. Please let us know if we can further assist you.
  
  Thank you for choosing Caesars for your gaming entertainment.

  Kind regards,

  ********

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an incident report submitted about the cleanliness of my hotel room ventilation. I reached out to the front desk twice after I incurred the eye irritation to correct this issue while staying on the property. Nothing was done to correct or commodate me for the service I paid for with this hotel! I wasn't able to enjoy my stay as advertised due to the dust and debris coming out the bathroom vent everytime the heat/AC turned on. This is unacceptable for a 4-star, ********************* **** ********* property with such a stellar reputation. I have attached the evidence and need proper compensation or I will seek additional measures to seek a responsible resolution.

  Business Response

  Date: 04/24/2024

  Thank you for taking the time to write about your recent stay. Please accept our apologies for the delay in responding. Upon further review the vent in the bathroom is an intake vent that blows air from inside the bathroom to the outside of the hotel and is not part of the air conditioner ventilation system. As a gesture of goodwill for what occurred, we would like to compensate you for the last night of your stay and a refund in the amount of $301.59 to your card. Please allow 3 to 5 business days for the refund to show on your card statement.

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Linq front desk charged my bank account ******* but deny doing it that they only authorized ****** but then say it was only ******. They lied. They are refusing to refund me my money.Please screenshots of conversations and bank

  Customer Answer

  Date: 03/25/2024

  I checked out this morning and they took out more money. New screenshot shows the new amount they took out.  Does not match the receipt they game me at check out.

  Business Response

  Date: 03/26/2024

  Good morning, 

  We have attached a copy of the receipt showing what we only charged you $370.54.  At the time of check in we did authorize your card for the amount due and a deposit of $50 per day.

  This may take your bank 5-7 business days to release it we only charged you for what you owed.   

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in on February 7-13. ****** at the front desk offered us a upgrade free of charge to a suite. She said it will not have a strip view, it will be off the strip overlooking the pool. We agreed upon that as we asked again if it is the exact same price and ****** stated yes. When I was signing I saw an upgrade fee and asked ****** what this was and she said don't worry about it as it will come off when I check out. I saw pending items from hotel check-in on my bill so I called the front desk. They stated also it will come off the bill at the end. I confirmed with them that $2,899.94 was due. They said that is the exact amount that will go on my **** since I already put a deposit down.We checkout early 0445 on February 13, ***** and there was no bill under the door. I received an email that $3,910 was charged to my **** that night.I have called the hotel and they put me on hold for over an hour and refuse to call back. I called their billing department and they said there is nothing they can do that I have to call the hotel.As for the room my friend and I both have bed bugs bites. I filed a security report with the hotel and never heard back from them.

  Business Response

  Date: 02/20/2024

  In review of your claim, your suite ***** was inspected for bed bugs by a 3rd party pest control company and the results were negative for bed bugs.  Also, your registration card was reviewed and the additional upsell fee was on the registration card which you had agreed to.  Our suites do come with an additional fees as they are much larger than our standard rooms which you had acknowledged. 
  

  Customer Answer

  Date: 02/20/2024

  ****** at the front desk said it was a free upgrade and no extra charge. She said I have to sign the pad to acknowledge it BUT it will come off the bill. I add two (2) other witnesses hear her say that loud and clear. I see this hotel is pulling a bait and switch. Did you even question ******?

  It is funny how you can return a message to BBB but when a customer calls you get the run around for hours and no return calls.

  All I'm requesting is to pay the $2,899.94 that was due and stated my ****** and also when I called the front desk! I would of never taken that room for $3,915 if I knew this upfront. You should be responsible for what your employee stated to us. 

  Customer Answer

  Date: 02/20/2024

  ****** stated that would be my total bill minus my deposit.  Please represent and stand by your employee. She made us wait five minutes to make sure it was the same price. Play the tapes and you will see everything including me pointing to the pad and questioning her about it. 

  Customer Answer

  Date: 02/20/2024

  Please I'm not even arguing about the bites I recieved. I know the sheets were not changed in six (6) nights. If you look at when I signed for the so call upgrade it states $3012.19. ****** pointed to that I said that is what I will owe minus my deposit.  She said don't worry about the room extra as it will come off automatically.  If you review the tapes you WIll see me asking her about it and her (******) pointing to the total. 

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21320154
  
  I am rejecting this response because: a hotel employee (******) stated that there was no additional charges. I signed the pad because she said it will automatically come off when I check out. I had two (2) witnesses hear that too. They said they will sign a affidavit if neccessary.  I'm willing to pay the $2,899.94 that is due as ****** stated and pointed to. I'm not will to pay $3,910 that ******** charged me. This is a clerical error and I should not be held responsible for. Thank you for my concern. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/28/2024

  Good afternoon **********************. In reviewing the correspondence during your check in, the explanation was the deposit paid in advance of $112.25, the total of the original room price of $3,012.19 and then the upsell charge along with an incidental deposit. The hotel upsells these suites for an additional charge and would not be offering these suites complimentary for a six night stay over an event weekend. We do apologize for any miscommunication during the check in, however this is why we have our guest acknowledge any additional charges, their dates of stay, resort fees, and total cost by signing and agreeing to pay for those charges. If any discrepancies are noticed while signing into the hotel, this is when the front desk and our guests are able to fix and change anything that *** be incorrect. Once the charges are signed for, they are then agreed that they are correct. You *** also contact a hotel manager directly at ************ for any further communications. 

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21320154
  
  I am rejecting this response because: ****** stated it will automatically come off the bill but I MUST sign it. My two guest heard her say that.  I even pointed to it and she no worries that comes off. She said it will be the exact same charge as for the room I booked on ********* but will have a pool view. As I can see ******** does not stand behind me or what their employees are doing. I'm not sure if she gets a commission by selling an upscale and tells your customers no charge, realizing that they are ***** miles away and will not fight it. What ever happen to the saying " the customer is always right"? Apparently ******** a Ceasars property does not care about their customers or this will have been resolved immediately.  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/29/2024

  Please accept our sincerest apologies about any miscommunication. At this time with your signature accepting the upsell charge we would not be able to adjust any charges. If you would like to speak to a hotel manager directly, please contact them at ************.

  Customer Answer

  Date: 02/29/2024

  I emailed last night 2/28/2024 that I was dissatisfied with ******** as they are not listening to the customer.  Their emplyee stated that the upgrade will come off the bill during checkout.  I'm not sure if it was anew employees or what is going on. There is no way I would have taken an upsale! She stated it was EXACTLY the same price as I booked six (6) months ago. 

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked into ******** 1/31/24. The room had an immediate smell of sewage coming from the sink in the wet bar. I informed the front desk about it and they said they would have someone look at it. Nobody checked it out. The next day I once again asked the front desk and I was told someone would check it out. Again, they never checked it out. This continued through my entire stay. They said they could not give me another room. The smell was so bad we had to keep the door closed between our 2 rooms of our suite and only use half at a time. By the time checkout came I asked about a refund since the issue was never addressed and they said I would need to call and talk to a manager during the day because it was nighttime when we left. Once we got home I emailed 3 different times about the issue and have still never received a reply. I called several times also. I finally received a call late at night from a manager and they left a message saying they would refund me a $45 resort fee. I immediately called the next morning to talk to them saying this was unacceptable but was unable to get through to a manager and was told I would get a call back and I never have. If they would have offered me a different room or actually looked into the problem this would have not been an issue. But they completely ignored the issue and continue to ignore it. It was not only an inconvenience in smelling sewage but that is also a safety and health issue if a drain is plugged and sewage gasses are venting into a room. In total I talked to the front desk at least 4 times and I have emailed 3 times and called a minimum of 4 times and ******** refuses to do anything other than refund me $45 which I find unacceptable.

  Business Response

  Date: 02/26/2024

  Thank you for contacting us, 

  We apologize for what occurred at The ***** and the troubles you went through in order to get in contact with us. As gesture of goodwill and inconvenience for the sewer smell in the room, we have credited your account an additional $100 USD for a total compensation of $145.30.

   

  Thank you and best regards,

  *****, 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21274642
  
  I am rejecting this response because: I paid almost $800 for the room for the time we stayed there and was only able to use half of the room because of the sewer smell. We had to keep the door between the bedroom and living room shut because of the smell and the living room side was not usable. Therefore I think a fair and reasonable refund would be half of what I paid for our stay, since I was only able to use half of the room. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/28/2024

  We do sincerely apologize that your stay was less than enjoyable. We would like to discuss further and our direct phone number is ************ and you may speak directly with a hotel manager. In the meantime, we have compensated another $146 for the challenge and hope we may speak to you directly. 

   

  Business Response

  Date: 02/28/2024

  We do sincerely apologize that your stay was less than enjoyable. We would like to discuss further and our direct phone number is ************ and you may speak directly with a hotel manager. In the meantime, we have compensated another $146 for the challenge and hope we may speak to you directly. 

   

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company reserved four rooms for our staff at ********. One reservation attempted checking in around 11 am and was charged a $50 fee for checking in early. Another reservation tried checking in around 5:30 pm and was told the room was still not ready. However, I called the day prior to confirm their room would be ready by 4 pm along with requests on all bookings for late checkout. When asking the associate on the premises what could be done about one room not being ready, she seemed annoyed by our questions and was not willing to assist. When asked if she could at least waive the early check-in from our first reservation since now ******** was running late on another reservation, the representative rudely said, "No." After several minutes back and forth, the representative was able to somehow make a room available. One of our reservations experienced two room changes due to broken A/C along with a wait outside their room one evening due to the door lock battery dying. Each year, we book all of our staff at ******** due to the ease of access and the enjoyable stays. This year, we experienced many issues that we feel were not addressed appropriately. Overall, it seems as though the staff is quick to charge any fees per policy but hesitant to resolve any inconveniences they have caused. If 50% of our reservations experienced these issues with difficulty finding a resolution, I can only imagine what other guests experience.

  Business Response

  Date: 02/01/2024

  Good afternoon,
  Thank you for contacting us, we sincerely apologize for what occurred during your stay. May we please get names and confirmation numbers of the reservations of the issues stated.
  You can also contact us through email at ********************************* or ************ for a faster response.
  Thank you and best regards,
  *****, 
  
  

  Customer Answer

  Date: 02/02/2024

  Hello, 

  As requested, the names and confirmation numbers were: 

  ********************* - NWQW3

  ***************************** - NWB2G

  ******************************* - Y2K2G

  *********************** - QFH2G

   

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21232147
  
  

  Hello, 

  As requested, the names and confirmation numbers were: 

  ********************* - NWQW3

  ***************************** - NWB2G

  ******************************* - Y2K2G

  *********************** - QFH2G

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/03/2024

  Greetings, 

  Thank you for your response, upon reviewing the reservations we found ************ was room changed once due to the A/C not working and making a loud noise. Due to the inconvenience and your request upon check-in, we have credited the early check fee and late check out on this reservation. Conf# NWQW3 total amount of $ 101.99.  

  Conf# Y2K2G - *******************************. ******************** encountered some issues with the sink clogged and not receiving make-up service in a timely manner. As a gesture of goodwill, we have refunded $68.02 off room and tax. 

  Additionally,

  We would not want this disappointing experience to be your last impression of our property.We would love the opportunity to show you that we truly care about your satisfaction. To incent your return, I would like to offer you two (2) complimentary room nights to replace your last experience with a better one!   To take advantage of this offer,simply contact our ************************ at ************** when youre ready to book your next reservation at ********. Mention this letter and a service representative will be more than happy to make the arrangements for you.  Please note that this offer is for standard accommodations, valid for twelve months from the date of this letter, subject to availability, is non-transferable, and certain holiday or special event restrictions may apply, packages excluded.

  Thank you and best regards,

  *****, 

   

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************