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Business Profile

Internet Providers

LV.Net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

This profile includes complaints for LV.Net's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LV.Net has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LV.Net

      2595 Fremont St Las Vegas, NV 89104-2203

    • LV.Net

      800 S Valley View Blvd Las Vegas, NV 89107-4411

    • LV.Net

      1221 S Casino Center Blvd Las Vegas, NV 89104-1015

    • LV.Net

      2455 W Cheyenne Ave North Las Vegas, NV 89032-4325

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment on August 28th with my Upgrade visa debit card I kept having no services the service is horrible they said we'll you only have 2 gigabytes they kept asking what am I streaming I said I am using the internet to work I have to time for playing games at times I use it to watch *** on my TV what a violation *** is it to them
      So I had no internet yesterday evening today in the morning again no internet I listen to a voice mail saying my services have been suspended their billing cycle is weird they bill way in advance and can't even tell you the day it is due
      I see so many things wrong with this company they are still operating like it 1995
      I want a full month free for their trespassing and lack of service and being so ruthless
      I will also be filing a review on my 22 million per month viewers platform on Google Maps they need to get it together
      P.s. hi everyone at BBB hope all is well with you all there
      I am on a rant here

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/09/07) */
      Our Client **** signed up service with us and then disputed on his credit card the setup fee and first months billing. We disabled his service because he disputed the bill. Then billing talked to him and told him that he still owed the setup and first month bill because it wasn't paid and he yelled and swore at our billing department. I can send you the Dispute and phone call.


      Consumer Response /* (3000, 7, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I never disputed anything but I want to hear the call as a matter of fact Metro and Attorney General are looking into my ***** bank because my account was compromised loosing over $17K out of funds with check forgery and apparently disputes so it is ongoing and I and so will they want to hear their call and their records specially a call.
      ***** police report #***************


      Business Response /* (4000, 9, 2022/09/12) */
      I talked to **** and emailed him the dispute and explained what happened. I hope we can resolve this and close this case now.


      Consumer Response /* (2000, 11, 2022/09/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I am done I was shocked that there was no call of me disputing the charges as they mentioned I am reestablishing our relationship and maybe taking their 1 star to 3 stars only because I want to be supportive of small businesses

    LV.Net is NOT a BBB Accredited Business.

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