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Business Profile

Kitchen Accessories

Big Kitchen Deals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/04/2023 responded to an ad offering a dog food e-cookbook. As soon as I completed my order, including giving cc, the screen changed to a page entitled welcome to Tour Of Food thanking me for my cookbook subscription adding up to over $500.00 per year. I followed my suspicion of a "bait and switch" scam to the BBB and my suspicion was confirmed. The complaint was dated 2020 same .99 cent ebook offer then switched to the Tour Of Food unauthorized subscription for several cookbooks. The ***** NUMBER for my dog food ecookbook is ********. Who knows if I have a Tour of Food account/order number. Please stop BigKitchen and all affiliates from ever scamming someonelse by having them banned from any and all social media platforms currently in operations and all future social media platforms. What these crooks are doing is criminal and should be prosecuted in a Court of Law with a jury and media coverage. I have not tried to find what I did order as of now The ECookbook of Dog Food Receipes. At this point, the .99 cent "bait" used by these thrives is the least of my worries. Don't hesitate to ask me for more information. Thank you for helping helpless victims whom have been "cat fished", scammed, "bait and switched", and tricked by unscroupless crooks.

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Big Kitchen Order # ******** Ordered a 99 cent ecookbook on June 3, 2022 and unknown to me I was charged $19.99 a month starting on July 3, 2022 thru January 3, 2023 for a total of $139.93. I discovered this while going through my bank statements preparing for my 2022 taxes.When I called them they told me they could only refund the last charge of $19.99 since I had access to thousands of recipes online during all of this time. How would I have access to them when I was unaware of this?I am requesting the balance of $119.94 to be refunded.The form would not allow me to include their Suite # in their address ********************************************************************************

    Business Response

    Date: 03/09/2023

    To Whom It May **********************     We received your letter dated February 1st, 2023  regarding the experience of **********************  It is important to us to assure the satisfaction of all customers at all points of contact and I regret that this did not happen for ******************. We contacted the customer on March 8th, 2023. She was refunded for her order and is satisfied with this outcome . 
          We apologize for any and all inconvenience that ****************** has experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved for all parties. Should there be any further questions, however, please do not hesitate to contact us.
    Sincerely,
    MVO

Big Kitchen Deals is NOT a BBB Accredited Business.

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