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Business Profile

Landscape Maintenance

Green Anchor Landscape Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20482782

    I am rejecting this response because: The business owner has not picked up the human f**** his employee left in our community common area and he has not reversed any charges for the work he didn't do per our quote. We now have to do the work ourselves and half already filled up half a dumpster. It's twice as much work because of the gravel he mixed with the crushed rock he was supposed to remove. 

    Sincerely,

    ***************************************

    Business Response

    Date: 08/18/2023

    Green Anchor Landscape Management


    Thursday August 17, 2023

    Dear ***************************************,

    Thank you for bringing this matter to our attention.  We apologize for any inconvenience that you have experienced.  We have since terminated the employee for their unacceptable actions. We do not in any way condone that type of behavior.  We will do everything we can to resolve the issue as quickly as possible, including the full refund you will be receiving for the services.
    If you have any further questions or concerns, please do not hesitate to contact us.

    Kind regards, 

    ***************************
    Green Anchor Landscape Management
    ******************************************************
    ************





    Business Response

    Date: 08/21/2023

    The client had prohibited ** from reentering the property which resulted in ** not being able to remove any materials ourselves. They also stated that the city would have to pick up the human f**** As for the reimbursement of funds on services not performed, that has already been made via we pay.  

    Customer Answer

    Date: 08/21/2023

     
    Complaint: 20482782

    I am rejecting this response because: We asked that your employees who defecated on our property not come back and why would we want them here. We called the city and they can not pick up after your employees waste. We also called the health department.  I asked you to come pick it up multiple times as we do not want your disrespectful employees on our property but you refuse to respond to my messages. Also, my next door neighbors just informed me your employees threw cups and receipts in their yard. They have this on camera. We have yet to receive reimbursement. 

    Sincerely,

    ***************************************

    Customer Answer

    Date: 09/13/2023

    Green Anchor made no attempt to refund us nor did he try to remedy the poor work he did or clean up after his worker defecated on our property. 

    Business Response

    Date: 09/18/2023

    All transactions were reversed and or declined.

Green Anchor Landscape Management is NOT a BBB Accredited Business.

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