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Business Profile

Leak Detection

American Leak Detection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leak Detection.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired American Leak Detection was advised an extra $125.00 would be charged for out of the area travel services. Technician showed up,I asked for a total which was $350.00 paid that total with a check and was advised they waved the extra service charge of $125.00 for being out of the area. Noticed I was sent an email for an additional $412.50 called the office and spoke to *****, was very rude and advise me to pay $412.50 for an out of service area charge which is ridiculous! She raised her voice and said pay or go to collections. She also said she left me a voice-mail regarding this matter which is not true. Asked to be transferred to management.Got the same treatment from management. I would have gladly written a check for the total amount.Had I been advised by the technician correctly. I would have never hired American leak detection.Had I known an out of service area charge was going to be $412.50 I never would have sone business here. Consumers beware about this business.

    Business Response

    Date: 05/23/2024

    Hello,

    The customer was advised of the travel charge from ********* to ******** prior to scheduling the appointment. At the time of service, our technician did collect the detection *** of $350 but the travel charge was still owed.( under the assumption that the office collected the travel charge prior to the appointment) Once he left the property, he called the office to clarify the office called the customer to collect the travel charge 10 minutes after departure. 

    Note on schedule from office dispatch:

    tech collected the det *** but forgot about the **
    called and left vm to collect the ** 4/29 134

    The customer received a past due invoice and called the office upset that there was still an open balance that was past due. Please see the attached work order authorization form that was signed by the customer stating in several areas that mileage ***s will be charged. She was verbally told this and refused to pay becoming aggravated until she hung up on us. 

    Please see attached snip it of invoice being sent the day of the appointment to correct the amount owed to ******************. 

    Business Response

    Date: 05/29/2024

    I sent all requested documentation to the email address provided. 

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