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Business Profile

Limo Service

Vegas VIP Limousine, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a limo for September 23rd for our kids homecoming dance and on October 5th we noticed that we were charged twice. So instead of being charged for the original $960 we were charged for $1, 920. We have called and texted the company and they keep telling us that they sent the refund but it is still on our account. Now our credit card is incurring interest for the last 5 months because they wont take care of this. The confirmation number for the reservation was *****.

    Business Response

    Date: 02/09/2024

    Hi ****,

    I apologize for any inconvenience this has caused. This particular business was sold last year to Mundi Transportation. I reached out to the new owners and they told me that someone named ***** had already reached out to you to explain the details of the double charge and that the funds had already been returned to you. If this is not the case, please let me know and I will further investigate. Unfortunately, I was told the matter was resolved and that this complaint was agreed to be removed, but if this is incorrect, let me know the details of that resolution. Thank you, ***********************;

Vegas VIP Limousine, LLC is NOT a BBB Accredited Business.

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