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Business Profile

Loan Broker

ZippyLoan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Co-signed on a loan with my niece for a mobile home. She was approved in October of 2024. They were supposed to give her the keys when she paid the down payment of $2900. She paid the down payment and didn't receive the keys. They said there was an issue with some kind of paperwork from the previous manager. They have checked my credit score multiple times from October 2024 through February 2025. They continuously call my niece about her credit, even though the loan was approved in October. We signed a few more forms in November, and she was promised the keys before Thanksgiving. There were some more excuses, she was told by the first of December. She did not receive keys until December 18, 2024. They received down payment in October. Now, they are telling us that we need to reapply for said approved loan. She has received a notification to vacate premises. No 30 day notice, no court date, just 2 weeks to move. I want my niece's money returned, including the lot rent they gladly accepted. $2900 - down payment plus the payments she has made towards said unapproved loan. 3 months of payments towards said unapproved loan.

    Business Response

    Date: 03/10/2025

    Dear *****,

    Thank you for reaching out to **************************.

    We want to clarify that ************************** does not issue loans of any kind. We provide a loan connection service that connects borrowers with potential lenders.

    As we are not a financial institution, we do not make final decisions regarding the approval status of a user's loan request. Additionally, ************************** does not send direct communication to users regarding loan approvals.

    For any issues related to your nieces loan, we strongly recommend that you contact the lender who approved and issued the loan. They will be best equipped to address your concerns.

    We regret that we are unable to assist further but hope this information helps you resolve the matter with the appropriate party.

    Kind regards,

    ************************** Support Team

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving NUMEROUS emails from this company.1. You are to immediately cease sending emails (within 24 hours)2. You are to disclose where/when/who and the ** address where you obtained my information 3. You are to COMPLETELY and IMMEDIATELY delete ALL my ************** are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.I will accept NO other response than what is stated above.

    Business Response

    Date: 09/12/2022

    Hello ******,

    Thank you for your message.

    We have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly. Please allow 10 business days for this to take effect.

    Although, you may not have requested a loan connection service or information about a loan connection service from our site directly, you may have received an email about ZippyLoan.com from a marketing affiliate as a result of opting into their communication terms and conditions.

    If you ever decide to complete the ZippyLoan.com form in the future, please be aware that you will be subscribed to direct or indirect email communication. However, you will always have the option to unsubscribe from receiving such communication, by visiting the website directly and clicking on the unsubscribe link located in the website footer.

    ZippyLoan.com does not send direct communication to users regarding loan approvals.

    We respect and value our users' privacy.

    Kind regards,

    ZippyLoan Support Team

    ZippyLoan.com provides a loan connection service, connecting people who are looking for loans with lenders who provide them. We are not a financial institution and do not make any final decisions regarding the approval status of a user's loan request.

    Customer Answer

    Date: 09/13/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I **NEVER** subscribed, and the business failed to disclose how I was put on the mailing list as required by my complaint.

    Business Response

    Date: 09/16/2022

    Hello ******,

    Once again, thank you for bringing this to our attention. We completely understand your frustration.

    Resolving this issue is a high priority for us. Often users opt -in or give permission too third parties to receive marketing messages without realizing it.

    We would like to initiate an investigation in order to determine the originating source of the emails, with the intention of ceasing the marketing activity. Also, to verify that the person(s) emailing you are authorized to do so.

    To expedite this process, we would request that you forward all the original emails that you have received or are still receiving and pertain to ZippyLoan.com to **********************************.

    Moreover, if you have any other email addresses, please send them to us and we will add it to our "Do-Not-Mail" list. As previously mentioned, we have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly. Please allow 10 business days for this to take effect.

    We are working diligently to resolve this matter. We appreciate your assistance with this investigation.

    King Regards,

    ZippyLoan Support Team

    Customer Answer

    Date: 09/20/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have provided my email address as well as a screen shot. You have all the information needed to stop sending me emails.

    Business Response

    Date: 10/01/2022

    Hello ******,

    Thanks again for your response.

    As an attempt to investigate, we reviewed the screenshots you provided and noticed they were for VivaLoan.com and not for ZippyLoan.com. Regardless, we have unsubscribed your email address ***************************** as of August 30, 2022 from ZippyLoan.com directly.

    King Regards,

    ZippyLoan Support Team

     

     

ZippyLoan is NOT a BBB Accredited Business.

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