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Business Profile

Maid Service

Tiffany Maid Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maid Service.

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1

Average of 1 Customer Review

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Review Details

  • Rick M

    Date: 10/03/2024

    Be warned, this is the worst cleaning company I have ever had the misfortune of hiring. I hired them to do my floors after having a party at my house. $225 for 3 people, 2 hours. A bit high but I fell for their website, thought it would be worth it. 3 women arrived, looked around my entire 2 story house. Weird since they were only there for the main floor. Within 10 min. I heard so much noise, I found them cleaning the kitchen and bathroom. I asked them to stop and work on the floor. 45 minutes later they still hadn't started on the floor. I told them to start the floor there was only 1 hour left. 45 minutes later all they did was vacuum my concrete floor and wet mop. I pointed out that there were still scuff marks. This did not go over well, the lady seemed very confused and called her boss Kim who told them what to do. When I checked on them they were using Magic Eraser on the entire floor. One with a pad under each foot while the other two were on hands and knees scrubbing away! I screamed at the site, the floor was being scratched and not one of these 3 women noticed! They got Kim back on the phone who was very short with me and claimed that she wasn't informed of scuff marks when scheduling the cleaning. I was shocked, REALLY....scuff marks on a floor after a party were a surprise. I said what are you going to do about the scratches? Kim told me to wait 2 to 3 weeks and they would go away. I asked her to come look at it her self. Kim never to this day has set foot in my house, she refused! 3 weeks went by, the scratches were still there. Kim contacted her insurance company, the next 2 weeks were spent dealing with them only for the claim to be denied. The insurance as described on the website didn't cover my claim so I then asked Kim to pay for another company to come repair the floors. Kim said "I don't have any money, you will have to sue me" I sent her a certified letter which was returned "bad address" although its what she has registered. AWFUL!!!

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