Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1, 2025 $131 post office box service I handed the employee at the counter my po box key and asked for a receipt to prove that I am terminating my po box service as of today, May 1, 2025. The employee asked the manager what needed to be done and she said according to company policy they do not give customers a receipt for termination of service.I'm concerned that my service may be renewed on May 3rd and that I will have no proof that I terminated my service today May 1, 2025.I terminated my service today at 11am; I went back at 1pm and asked them to reconsider there policy and provide me with a receipt. They said they have no interest in resolving my problem.

  Business Response

  Date: 05/07/2025

  Dear Mme/Sir:

  The *** Stores prides itself in offering the best in class service. We provide employment opportunities to our local student and neighborhood comminity.

  The person came to the store and wanted to close the mailbox. The store is paperless and provides mailbox termination communication paperlessly via the mailbox holder's email. The store employee very courteously and professionally informed the same to the person. However, he became extremely agitated and started raising his voice. In addition he was shouting atop his voice disturbing other customers in the ********************** who tried to intervene and also tried to reason with him but to no avail. The employees at the store felt threatened and asked the customer to leave the ********************** after trying to placate him and giving him all the information he asked for. When the person refused to do so after repeated requests, they even called 911 as they feared for their safety.

  At the store, we take our employee security and safety very seriously and do not condone any acts that threaten it.

  We are open to any suggestions that you may have in this regard.

  Warm Regards,

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25th, I came in to this store to return a drone to DGI's warranty company. I walked in with just the drone and the store representative, ****, told me to email the label that DGI sent me and that he would find a box and package it. I emailed the label to the email given to me. I also repeated the email before it was sent. He printed the label, took my drone, charged me for printing the label, gave me my receipt, and I left before he sealed the package. A week went by and I contacted DGI because we still did not received the replacement drone. They informed us that the label tracking # showed it had not been scanned. I checked the tracking # as well and it had not been scanned. I looked at the receipt I got from this *** store and saw that the tracking # did not match. I looked up the tracking # and it said it was delivered to ***********, ** when my package should have gone to ********. I called the store and spoke to the manager explaining what happened. I also went into the store and **** was there. He said that he remembered the package and didn't know how this could have happened. The manager said it must have been the wrong label applied. I called *** corporate and filed a complaint. The representative, ****, has been going back and forth with them to get a reimbursement for the drone they lost, but the store has not been responding to them. When I spoke to the manager *********, she said that corporate would be handling my complaint and that I didn't need to speak to the store anymore. When I called back corporate, they said they never said that and that they were also waiting on a response from them and have been trying to get a hold of the owner. I just want my drone to be reimbursed as it was over$900 when we bought it and was lost due to the error of their employee. The owner needs to right this wrong.

  Customer Answer

  Date: 07/09/2024

  The owner called me on 6/27/24 at 12:24pm  and left a message to call back. I called him back the same day at 4:50pm when I got off work and he was not it. The employee said they would tell him to call me. I never heard back. I called again today and spoke to ********* and she said my case was closed, however, *** corporate has not closed my case. It has been over a month since this has happened and I have not had my item returned, replaced, nor reimbursed. I keep getting a run around back and forth between the store and corporate. This is unacceptable. Who ever received my drone is long gone by now. 

  Business Response

  Date: 07/31/2024

  Proof of delivery has been provided to the individual showing that the package was indeed delivered. Additionally, in case the individual felt that the package wasn't actually received by the end receiver, the individual was advised to file a claim with **** Additionally, individual was provided with the web portal, phone number and all other means at disposal for a claim process. However, as per *** records and the *** website the package shows successful delivery.