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Business Profile

Marijuana Sales and Services

The Weed Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on my package for almost 2 full weeks. The package has not updated since the 24th! I have contacted ***** @**** my service # ******** *************** says there is no update and the package seems to be lost. *********** will not call me, and the only message is to continue to wait!! I am over waiting. The company has all of my money, and I dont have my order, and it seems the company doesn't care. I sm disabled and I dont know what else to do.

    Business Response

    Date: 06/30/2025

    Thanks for taking the time to share your feedback with us, ******. We understand your concerns and appreciate you bringing this to our attention. While unexpected delays via our third-party shipping companies can, unfortunately, impact regular service, it's important to us that our customers always feel valued and receive clear communication and solutions from our team.

    Our records show that you contacted us via the customer service chat feature on our website and that the order that was determined to be lost by **** was re-shipped by us on June 4, 2025.  This shipment was sent out priority via *** so that there would be no further delay, and it also included extra products in the replacement shipment as our thanks and to make up for the **** delay.  Our system shows that this replacement order was delivered on June 9, 2025.

    Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

The Weed Box is NOT a BBB Accredited Business.

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