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Business Profile

Meats

Exotic Meat Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never got goat cheese in January February sent some expired cheese .was told they would make it up to me No delivery in March after calling twice

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the business using the phone number on their website **************** to request a quote for 35 fresh squabs with overnight shipping. I spoke with an employee with an indian accent who told me to call back in 10 minutes and he will tell me what the cost will be. I clearly said, I am not committing to the sale unless the price is within budget. I called back as requested and I was shocked to know that the price will be 1000 USD and the employee asked me to Zelle him the amount. I asked how come on the website the price for 36 squabs is ****** USD, the answer was that the cheaper price is for frozen squabs not fresh. I thanked him for his time and I said that 1000 USD is above the budget in mind for this purchase. Not to mention my concern about asking for *************** transfer instead of credit card payment. After hanging up, I explored the website further and I decided to buy 24 fresh squabs for a total of ****** USD. I called again to confirm they received the order and the same person with a thick Indian accent picked up. He immediately said I dont have 24 squabs and this order will need to be canceled. He was also very angry and loud and when I asked him to stop screaming he said that he talks like this because he is on loud speaker. He also said Im never angy, I always smile and in the past I had to go to jail followed by anger management so now Im not angry. This made me even more uncomfortable. I asked how he was ready to ship 35 fresh squabs earlier and now he does not have 24. He said it takes money to pack and get a shipping label and he is not willing to unbox the squabs to repack 24 as ordered. I reminded him that I was very clear about not committing to the sale until I know the total price and that my budget is closer to 500 than 1000. He said if you want 35 squabs for 500 USD you should GO BACK TO ***** OR ********. I was extremely offended by this statement and when I told him this is not acceptable he started cussing using the * word.

    Business Response

    Date: 01/16/2025

    Gentleman is my old customer. But he is an idiot. ***** Business is a small industry, everyone knows everyone. First, he tried to place the order from my friend. He was quoted $450 for shipping. He cancelled the order there after it was packed. After that he asked me to give a quote with shipping for 35 Squabs. My shipping cost was $ 250. I offered him delivered price of $1000. I further lowered to $950. Now, he went ahead and placed order on my website. I voided the order. Credit card was NOT charged. The only place to buy cheaper Squabs right now is ***** and ********. I am from *****. I don't know where he is from? On top of that, he said, I am tape recording our conversation. If he was tape recording without my permission, interstate is a Federal Violation. I don't think BBB supports Federal violations. The customer should keep listening to the tape-recorded conversation again and again. I clarified clearly, I have not charged your credit card, I voided the authorization. I would love to ship his 35 Squabs already packed and I can deliver him tomorrow, if he places the order within 15 minutes. I can get it dropped at *** before 5. I will give him further discount of $ 50. From $ 1000 to $ 900. But in future he should always try to find cheaper out of the ***. Thank You BBB. I love your efforts to wipe the tears of crying babies. 

Exotic Meat Market is NOT a BBB Accredited Business.

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