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Business Profile

Medical Billing

La Perouse, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this hospital my medical insurance information, yet this hospital continues to harass me regarding this hospital bill. My medical insurance coverage will pay this bill in full 100%. I have reported this hospital to California Office of the Attorney General, ************************************, ************************. I dispute the validity of this debt according to the Fair debt collection Practices Act 1692(g) Section 809.

    Business Response

    Date: 02/12/2025

    Hello,

    We received the patient complaint. Upon reviewing the account, we billed her insurance, ******** Part B, and they kept denying the claim due to Missing/incomplete/invalid patient identifier. We called the patient informing her about the denial reason and the last conversation we had with the patient was dated 12/25/2024 and we were advised that she will us back to provide the information needed but per documentation, we didn't receive a call back from her regarding her account. 

     


    Thank you, 


    Customer Answer

    Date: 02/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
       
    Genesis *****

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 2, 2024 I went to the local emergency room for insomnia. I was admitted and stayed for ~5 days. As the bills came in for the visit, I paid them via the ***************** portal, which then sends the funds to the provider. Despite this, I received a bill for the amount I owed for the ** portion - $69.13. I called on Dec 3, ***************************************************************************************************************** ********************************** I have called them no less than a dozen times since then and I keep getting the same response: they sent the emailed info to their accounting team and are awaiting the approval to void the bill. I have been told several times a supervisor will be calling me to give me an update, but no call arrives. Finally, after calling again on Friday, 12/27, I told them I would be contacting the BBB if no action was taken or if I don't get a call from the supervisor. There has still been no response.

    Business Response

    Date: 02/12/2025

    Hello,

    We received the complaint from the patient. We have received the proof of payment that the patient sent to us dated 12/03/2024 and I have forwarded the proof to our payment posting team for further review. However, they were unable to locate the payment until 12/27/2024. The payment was posted to her account on 12/27/2024, and the balance has been adjusted to $0.

    I called the patient today to inform her that the balance is $0 and sent her a confirmation email along with the itemized bill. 

    Please let me know if you need anything else.

    Thank you, 

    Customer Answer

    Date: 02/13/2025

    Thank you for your work on this complaint.  The business got a hold of me yesterday and they zeroed out my balance, so this resolved now.

La Perouse, LLC is NOT a BBB Accredited Business.

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