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Business Profile

Medical Service Organization

Hummingbird Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have only been charged $10 instead of $60 at Hummingbird Medical Group for the dates of service 6/11/24, 7/12/24, 8/30/24, and 9/20/24. I told them on my 8/30/24 doctors appointment that they were overcharging me and they asked that I pay the $60 and allow them to do research. One day before my 11/08/24 appointment, a woman from the billing department called me and said that she discovered that I had been overcharged for my previous doctor appointments and should have only been charged $10. When I went to my 11/8/24 doctors appointment, they said that I would not have to pay anything and that their billing department hasnt updated the full credit amount and that their system only shows that I am only owed $40 and to please wait. Today on December 23rd, I decided that from 8/30/24 when Hummingbird Medical Group was notified by me that I was overcharged $50 for my previous 4 doctors appointments, that they need to pay my money because it has been over 90 days of keeping my money. I went to their office with my bank statements and explanation of benefits (attached to this complaint) so they can see that I am owed $190. They told me that they will only pay me $40 and I told them to keep it because that was unacceptable when I am owed $190. I have attached my bank statements as well as my explanation of benefits. Please dont hesitate to contact me with any additional questions.

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