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Business Profile

Medical Transportation

Critical Mass Associates ( CMA )

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were in ********* early January had taken a taxi cab from the *************** to the *****************. The charge was $25. The guy use the square up app swiped my card for the $25 when I got home I seen he added $175. Tip at his own convenience. I am assuming he has done this before he is using the square up to rip people off. It is not right and he should not be able to use their services. My bank tried reaching out to him. He had said that my card was present when tipped. It was NOT ! I would not tip $175. For $25 ride. It is very sickening to know that he is probably taking advantage of plenty of people.

    Customer Answer

    Date: 03/22/2024

    I also filed a complaint with Las Vegas Taxi Cab authorities after speaking to them I was told this man is illegally doing taxi services and we were luck nothing had happened to us. They will also be investigating him.

Critical Mass Associates ( CMA ) is NOT a BBB Accredited Business.

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