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Business Profile

Misting Systems

Cool-Off, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Misting Systems.

Reviews

This profile includes reviews for Cool-Off, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cool-Off, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • isaac O

      Date: 09/19/2024

      Supplier does not honor warranty on the most expensive part of their system, the pump. Just doesn't respond to emails.

    • Kiri B

      Date: 07/30/2024

      SCAM! Do not purchase from this company.
      Purchased a mid pressure misting kit and never received all parts needed to put kit together.
      Husband called David Shank and he said he would send out missing parts. Never received them. Then the phone lines were disconnected. I contacted through email and asked for a refund. He denied a refund and never sent out missing parts! I’m scammed out of $654. Horrible company!!

    • Frank F

      Date: 06/01/2024

      Frank F

      Date: 06/01/2024

      Bought a high pressure pump kit- fan and several parts- pump is a piece of junk , dying after 600hrs- oil changed per guidelines and pump was never exposed to sun or an elements- called owner David Shank, had me send a video and would confer with his “techs”. Had to follow up 3 times , each time David ***** saying would “Get back with me that day” he never did and continues to avoid me. Pump is junk and we were forced to buy a different one in order to enjoy our backyard-

      Cool-Off, LLC

      Date: 06/06/2024

      Contacted customer via email and hopefully resolved. Customer out of town till 18th of June.

    • John P

      Date: 06/03/2023

      I purchased a Cool-Off Misting system for new patio build in 2021. A plumber installed all the tubing no problem. Finally starting using the system in May 2022. Worked fine. This summer, May 2023, changed the pump oil with only 30 hours on the pump and connected to the misting system. Pump started fine. About 30 minutes later it started to pump water and create mist constantly. The app would not control the pump nor would the manual buttons on the pump. Only way to make it stop was to unplug it from the electrical outlet. After several attempts I heard back from Cool-Off to uninstall the app and then install it again. Did not work. I finally read a review on Amazon about Cool-Off which listed the manufacturer in China so I reached out to them via email. Turns out a fuse inside the transformer has gone bad but the factory said it was not consumer replaceable. I reached back to Cool-Off about sending it back for repair. That was was two weeks ago and I have heard nothing and I don't expect too. Poor customer service and they don't stand behind their product. Go elsewhere to get a misting system.

    • Angie M

      Date: 07/26/2022

      BUYER BEWARE!!!!! In my opinion, this company is is a scam and a one man show (owner Dave Shank)! We purchased the cool-off misting fan a couple of months ago and the set screws for the blade were missing as well as the front cover that usually has the logo and covers the blades of the fan for safety. I called the number provided and got Dave. He told me to send pictures of where there were missing parts, which we did, no response. Messaged his phone, automated response the same as his phone voicemail Slammed with calls right now, please leave a message! Still no response! I can see why he is slammed with calls, because I'm sure there are many other customers out there with the same issues with this company trying to contact for parts and other issues with their products! Should have gone with my gut and ordered from Amazon! At least they actually have a customer service and they stand by it!! I can see why the BBB gave this company an "F" rating with a 1.3 out of 5 stars (should have been 0- but wasn't given that option when writing this review, so had to give a 1)!

    Cool-Off, LLC is NOT a BBB Accredited Business.

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