We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Auto Repair

Battle Born Mechanics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well back in November of 2022 I hired this company to rebuild the motor to my Motorhome he gave me a quote of ******* and I said ok let's get it done . He asked for ******* up front to order everything he needed to start the job the next day he started take parts off the engine and then he went home and came back the next day and finished pulling the motor out . He put it in the bed of his truck and took it to his house . I had court back in ****** I told him that I needed it back up and running by Dec . 5 2022 he said he would have it done by then and he didn't so I messed one of my court hearing lucky one of the court hearing they did virtual so I only missed one . So I have been in contact with him there after the court dates asking what's going on he's asked for money almost every time and I have given it to him so I gave him a total of ******* and he is wanting ****** because the heads were cracked plus the ****** . I owe him to finish the job when he quoted *******;for the job to be done and on the road. I have lost everything I have just about because he hasn't finished the job. And I'm having to put my RV in storage so I don't loose it to the state because it's on state property and not finished and heading home . I've been here waiting for him to finish the job and wasted about ****** or better in hotel fees and food and rental cars and now . I'm living in a tent because my money is all gone and I didn't plan on being here for as long as I have . Basically I'm homeless and broke now all waiting for my Motorhomes engine to be done and me being able to get back to were I live and back to work .I've been in contact asking for my money back and my engine and he hasn't done anything to make it right .

    Business Response

    Date: 03/22/2023

    Hi *******, 

    Ive been in constant contact with you in regards to your vehicle. I informed you when we started that you might need additional parts when we open up your engine. We dont know whats going on inside until we tear it down. Upon tearing down, we discovered your engine was already bored 60 over. If we were to try and bore it anymore your rv would over heat.  We also discovered your cylinder heads were cracked. Ive been telling you we need to buy heads for months now. I was even going to allow you to buy your own parts, which is something we dont normally allow. I helped move your other vehicle to accomidate you. Im not sure what else can be done at this point.  Im sorry that we cant come to an agreement. You need additional parts. We are waiting on you.

    Customer Answer

    Date: 03/23/2023

     
    Complaint: 19631266

    I am rejecting this response because: He didn't tell me that I needed new heads right away . He bord the engine to ************************************************************* I needed new heads . So I believe they were somewhat cracked but he finished cracking them by boring them . We agreed on the job at ******* dollars everything finished and put back together and me on the road in two weeks well that didn't happen and I out a lot of money because of the situation.


    Sincerely,

    *************************

Battle Born Mechanics, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.