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Business Profile

Motor Scooters

Cloud of Goods

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't use. Ordered online a transport wheelchair. Everything was confirmed and paid for our trip to *****. We are attending a funeral. Two days ago I received a phone call wanting to know what time for drop off. Although that was optional when I signed up. I went online the latest was 9 to 10. I thought that would be best since we were driving from the ******* to *****. When I called with that info I was told no 7 to 8 is the latest. They then wanted a copy of my license and had a slew of additional questions. When they called tonight ro drop it off she wanted me to take a picture of myself. I declined. When the chair was delivered it wasn't a transport but a wheelchair. I recently had back surgery, then fell..broke ribs, my arm, tore the rotator cuff muscles. I can't use my arm. No cast, awaiting surgery. I texted and called the company...no supervisor and was told that's what we have. Why in all the communications we've had didn't someone mention this. I am livid and will never use them again.She then called back and wanted to know where I'd be between 10 and 11 tomorrow. I told her I didn't drive for 10 hours to wait on her. This is in ********* ******. Ki Mobility was subbed out to me via Cloud of Goods.

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