Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I visited counts customs in *********, ******. I Purchased, a 24 inch tall red metal, flake counts customs cross for $200 the painter that painted the cross was going to sign it, so I had them set it aside and I paid for shipping to ship it back to ********. I have called numerous times over the past nine months but have gotten no response. I have also tried emails and gotten no response. I just want my merchandise.

  Business Response

  Date: 09/19/2023

  We sent this out, it was tracked and delivered, not sure if the address is or was correct. we have not received anything in our records that indicate it was not delivered...We have changed merchandise mananger, and shipping as we partner with a world wide shipping and fullfillment partner.

   

  Because we love our fans, and the way we do business we will get another one signed and sent out as soon as we can paint up another kross... thank you please send us the CORRECT ADDRESS, and name, thx

  Customer Answer

  Date: 09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had enter into a contract with Count Kustoms to do a paint job on an 08 Corvette that I own. I was required to provide a deposit of $5,000, that would be refunded if I decided not to go through with the paint job. I had some changes in my health since I entered into the contract, and this has caused me to have to stop work on this project. I contacted *********************************** who I had worked with while signing the contract. The first time I contacted ******** about the refund was on October 17, 2022. She informed me that she would pass the information to there accounting **** to process my refund.I have had numerous contacts with ******** since then, because I have not recieved any refund as of today's date. I keep getting the same response from ******** "they are working on my refund" .I dont believe that it should take over 7 weeks to process and return my $5,000 when I was fully assured that it was refundable. I am only asking that my money be returned to me in a timely manner.

  Business Response

  Date: 12/13/2022

  A check has been issued, thanks

  Customer Answer

  Date: 12/14/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  From: ************************* 
  Date: Wed, Dec 14, 2022 at 11:34 AM
  Subject: Re: You have a New Message from BBB Serving Southern ****** Complaint #********
  To: Better Business Bureau <**********************************>

   

  When/if I receive the check from Count Kustoms, I would be willing to accept their response. But it needs to clear my bank 1st. 

  
  

  I hope this is understood. Until it clears my bank, I still do not have my money returned. They received my funds via a wire transfer that was available immediately, and not a check that needed to clear the bank.

  
  

  Thank you for your help in this matter.

  *************************;

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/15/2022

  This how we run our business, we send a check so we have the receipt that it was paid.......

   

  I really dont care if they paid by wire transfer, this is how its done!!!! Oh and by the way we have never bounced a check!!