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Business Profile

Motorcycle Dealers

Carter Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/26/2025 I went to Carter Power Sports to look at some motorcycles and I saw one that I took interest in, and it was the only one in stock of that specific model. It is the 2025 Honda Rebel 1100 DCT SE. I asked salesperson ****** Bear if I could put the motorcycle on hold, and he recommended that I put down $500 which is refundable if I change my mind. I used my **** credit card to put the money down, so I was charged the $500. I was advised that if I changed my mind, I would be sent a link to request the refund.On 3/31/2025 I changed my mind and sent salesperson ****** Bear an email to request the link for my refund. He replied that he would send me the link. Later in the same day I sent a follow-up email because I still had not received the link. I did not receive a response.On 4/1/2025 I received the following email:From: ******** Bear <**************************************************************>Sent: Tuesday, April 1, 2025 9:36 AM To: **** ********* <***************************>Subject: Re: Fw: Rebel 1100 Accessories Morning **** apologies for the delay. If you remember the day we took your deposit, we were having system problems in store. Because of this we may have to issue you a check. We will get this resolved today Later on this day I sent another follow-up email to ask about the resolution that was mentioned. I did not receive a response.On 4/2/2025, I sent another follow-up email to ask about the resolution. Up to todays date 4/8/2025 I have not received any additional communication from Carter Power Sports, nor have I received a check in the mail.Desired resolution: I want my refund, and a check sent in the mail as soon as possible (overnight mail) is the preferred method. Likely the fastest way to get the funds. I am a retired ********* veteran living on fixed income and the $500 is a significant portion of it. Lastly, I was told the store is family owned, so Im asking that the owners be notified regarding the level of customer service that was rendered.

    Business Response

    Date: 04/23/2025

    This complaint was resolved with the customer immediately.  No further action is required.

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    From: **** ********* 
    Date: Thu, Apr 24, 2025 at 8:56 AM
    Subject: Complaint 23179538
    To: <****************************************************************>


    Hello,

    Thanks so much for your help!  The business did respond to me by phone and mailed a refund check.

    Regards,
    ******* *********

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This shop took months to troubleshoot my machine and had to bring it back twice. The told me an *** was a good fix and they ordered the part and charged me then it ended up not fixing it. Then kept trouble shooting and told me the route on the potential fix was up to me.. They were willing to shotgun a top end rebuild or a full wire harness for the whole vehicle (which wouldve been thousands). I took the vehicle back and troubleshot in 4 hours and found out it was the fuel injectors ($300). They also tried to keep the *** I paid for and re-installed the old one. Never said anything about it and still charged me for it. Thankfully I looked while I was troubleshooting and noticed the old one was still in it. These guys are shady and try to steal peoples money with no actual results. I paid $771.71 for me to get it back and still fix it on my own.

Carter Powersports is NOT a BBB Accredited Business.

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