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Business Profile

Motorcycle Dealers

Majorpowersports.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday 1/3/2023 I dropped off my motorcycle for service/repairs and left the vehicle in the showroom for potential customers to show interest. Per request of dealership, I left the keys and title for inspection. Dealership maintained communication until Tuesday 1/31/2023. On Friday 2/10/2023 I received an email from the manufacturer to notify me about dealership closure. I visited the dealership on Wednesday 2/15/2023 and noticed that all vehicles and staff were gone. On Wed 3/15/2023 I Spoke to **** (Zero Motorcycles) and his ***** rep spoke to a former employee and confirmed that the bike was sold without bike owner present and the company owes the bike owner (myself) money.

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15, 2022 I purchased my 2017 Harley ******** **** Custom from Major Powersports. After signing all of the paperwork and I checked the bike out before taking it, I tried the steering lock and it was not working. They offered to repair it and I just needed to bring it back and drop it off for a few days. I brought it in to them at a later date and they reviewed other issues I had but forgot to review and repair the lock. They did not complete this repair and when I asked a Harley ******** repair shop they stated it would run around $400 at minimum. Secondly, and most importantly... I signed up for a extended service agreement with a company called AfterCare through Major Powersports and they stated that it was included with my financing. Please see the documentation attached. I received a letter from AfterCare in the beginning of November (dated 11/1/22) which stated that 'I did not have coverage' and that it was not paid for by Major Powersports. After discussing this with ***** (at the time, he was manager) he stated that they had some legal issues with AfterCare and will be resolving them soon. I kept returning to the location on Sahara and speaking with ***** and the staff and they informed me it was still in process. Finally, after several months I spoke with the new manager, **** and he stated that they have come to a resolution and I can a) get a refund of $1350 (cost of the contract) or b) get another service contract that they have worked out with another company. I opted for the refund and they stated I should receive it by the end of February. When I did not hear from them I rode to their shop and that is when I discovered they were closing the shop. Actually removing the last of the merchandise and leaving! They stated that the owners will have access to the phone numbers for the business and should be contacting me. After several attempts at calling I have not been able to leave a message and no one has reached out to me.

Majorpowersports.com is NOT a BBB Accredited Business.

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