Complaints

This profile includes complaints for Autozone, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Autozone, Inc.

  3185 E Desert Inn Rd Las Vegas, NV 89121-3858

• 

  Autozone, Inc.

  1915 W Craig Rd STE 1 North Las Vegas, NV 89032-0233

• 

  Autozone, Inc.

  4225 Las Vegas Blvd N Las Vegas, NV 89115-0512

• 

  Autozone, Inc.

  1200 S Rainbow Blvd Las Vegas, NV 89146-9009

• 

  Autozone, Inc.

  3480 S Rainbow Blvd Las Vegas, NV 89146-6599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2025, I discovered a generator listed for $399.99 through a ****** Shopping ad showing AutoZone as the seller. When clicked, the ad redirected to a promotional flyer hosted on AutoZones official website, where the exact same generator was listed for $1,299.99. This created a clear pricing discrepancy under AutoZones brand and domain.I followed the proper channels to resolve the issue, providing screenshots and timeline documentation. Despite multiple calls, emails, and AutoZones own internal escalations, the company ultimately stated that it would not honor the price, claiming the listing originated from ****** and was not recognized by AutoZone even though the link directed to their own promotional material.Timeline of Contact:April 3 9:10 PM: I called AutoZone after seeing the $399.99 listing. The representative said it would be escalated to the fraud department, with a promised response within 2448 hours.April 4 10:37 AM: I called again after noticing the listing had disappeared. I spoke with ****** *********, who provided the case number via email at 10:53 AM.April 6 9:46 AM: I spoke with ******** ******, who asked me to resend screenshots and said she would personally escalate the issue. She followed up with an email at 10:05 AM confirming this.April 7 3:12 PM: I spoke with another representative (name unknown).At 4:46 PM, I spoke with ***** Escuero, who said the case notes indicated AutoZone would not honor the price and did not recognize the listing as valid. He also said he could not provide call notes from our conversation.April 7 End of business day: ******** ****** had committed to a follow-up by this time. No response was ever received.Why Im Filing This Complaint:AutoZone initially offered me a gift card, which I declined. I was not seeking compensation or a handout I simply asked that AutoZone honor the price it advertised.

  Business Response

  Date: 04/22/2025

  Good afternoon,

  Customer has been contacted. 

  Thank you,

  AutoZone

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23173931
  
  I am rejecting this response because: AutoZone **** sent me a gift card that I did not ask for trying to quietly Resolve this price discrepancy they also Provided me more conflicting information. The unsolicited gift card is not a resolution. I will not be using it.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/08/2025

  Good afternoon, 

  Customer has been contacted. 

  Thank you,

  AutoZone

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23173931
  
  I am rejecting this response because:

  Thank you for the update. I am rejecting the businesss response.
  
  
  Despite their claim that I was contacted, AutoZone has not reached out to me in any form since April 23, 2025. No additional phone call, letter, or email has been sent in response to my formal complaint. The response they providedCustomer has been contactedis misleading and does not resolve the issue outlined in my original filing.
  
  
  My original complaint detailed a significant pricing discrepancy on a generator advertised on their website. I provided screenshots, a full timeline, and communication records to support my request that AutoZone honor the price or offer a comparable substitute. That request has not been addressed, acknowledged, or resolved in any meaningful way.
  
  
  I respectfully ask that the BBB keep this case open and note that the matter remains unresolved. I am still seeking a fair resolution consistent with my original complaint.
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2025 I went into autozone to initiate a refund on a two rotors and break pads for a 2000 ****** Camry cause they havent been used at all till that point once arrived I received help I told them Id like to get a refund we got that settled and I left a week later on 3/17/2025 I came back to check on the refund only to find out that they set up a customer swap for the ********************** now the problem with this is I wanted a refund and I wasnt given any thing when I went in originally for the refund so they told me under these circumstances I cant get my refund because I have no parts to return I told them that I was here for a refund on 3/10/25 showed them receipt and they wouldnt help me further

  Business Response

  Date: 03/25/2025

  Good afternoon, 

  Customer has been updated. 

  Thank you,

  AutoZone

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-5-2023 I bought a fan from the store on ************ Ave in ********* **. The part did not have the hardware. I returned to the store for a refund. They didn't want to but then changed their mind and refunded my card, but did not refund the cash portion. I realized this error as I pulled into my home and immediately called the store. The manager said that the employee pocketed the $15.00. I had to pause for a moment. I asked again "Did your employee put my refund in his pocket?" he replied in the affirmative. I drove back. I asked for my money back. He said that he would not be able to refund the $15.00 as the employee left. So basically I got robbed. I am filing a complaint with LVPD. This is not only unacceptable its criminal. I'd love to see how they will respond to this

  Business Response

  Date: 07/06/2023

  Good afternoon, 

  Customer has been taken care of. 

  Thank you,

  AutoZone

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20279363
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/10/2023

  Finally the regional management was able to refund me the $15 in cash. The $73.86 that was used by the card still hasn't been refunded. I'll be contacting my bank and adding to the police report. This is just insane. 

  Business Response

  Date: 07/13/2023

  Good afternoon, 

  Customer has been contacted. 

  Thank you,

  AutoZone

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd thru May 10th 2023 AutoZone show and has practiced and has displayed and should be responsible for their neglect irresponsibility lack of knowledge in good business practice they're flat out wrong, and multi-part was purchased from AutoZone the part was installed and it was defective by that happening that shifted my entire household it caused me to use my aaa's for a complete year that I just paid for days before because Uber rides to and from it cause lost wages and it caused extra payment to a completely different shop to repair it all receipts are in black and white and have been submitted to AutoZone which are ***** Fargo doordash and debit cards as well as Uber receipts AAA receipts and bank statements I have lost over $750 and rightfully AutoZone owes me $450.99 and I have provided them with all receipts and black and white and they refuse to pay and this is my last attempt through the BBB to rectify the situation with them before I file a claim in small claims court against AutoZone for their negligence AutoZone owes a total of $700 and receipts all can be proven due to their negligence in their employee knowledge and their products and I would like my cash money that I rendered out of my pocket and my losses due to AutoZone neglect improper information and ownership in this situation I will not stop until I get what's rightfully mine that was taken from my family out of our pockets in our household that has shifted everything in a downward spiral because of this situation with AutoZone

  Business Response

  Date: 05/25/2023

  Good afternoon, 

  We have reached out to customer and waiting to hear back. 

  Thank you,

  AutoZone

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20066796
  
  I am rejecting this response because: *** the Regional Manager at **** Zone in ********* , ****** has been very hard to deal with hot tempered hot-headed unprofessional , and refuse to be rational *** has continued to do what *** wants and not be professionally respectful I have not spoken to *** since the day he was on his rant yelling on the telephone and hung up in my face this is my case this is my money and as I have told *** before as well as ***** that my mother ********************* who is a 67-year-old singer that's retired has nothing to do with the funds as the funds are all of my funds that I worked hard for nor does she have anything to do with this case and to refrain from reaching out to her as this only has to do with myself *** continues to disregard the information provided and the direction given to get this properly and professionally resolved in a timely manner and a professional fashion I have not spoken to *** at all nor ***** so who did they contact number one what number did they contact number two and when did they contact number three I have not spoken to anyone from AutoZone prior to filing this case with BBB so the person that put their response in is habitual liar as I have reached out to customer service and I have emails to prove it advising my telephone number and myself being the only one that should be contacted and reached out to in this matter AutoZone has continued to fail as they did with the merchandise sold as well as keeping their word per *** provide receipts and proof prior to and my refund will be given back which was complete fabrication because that was provided to *** as well as it was provided in and with this information to BBB so if AutoZone and *** who is Mr **** Zone easy acts like this company has reached out please provide me the number the date and the proof that you reached out to me ***************************** and the phone number that you reached out to ***************************** as you have not and you are not being truthful ethical nor are we working with ***** here so again I can be reached at 8:*********** and again my name is ***************************** the person that provided in work hard for the money that AutoZone is refusing to return and once this number is contacted I will answer and we can get this resolved in a timely manner as a man is as good as his word as well as the company all the unprofessionalism, yelling, and screaming on the phone I quote" after all I've done for you",!!! Purge in the regional manager and I have never spoken to that man prior to that day being hung up on nor has he done anything for me so I'm a bit confused?? Can stand by his word that he gave and the documentation that I have provided to him and black and white that can be should be verified is verified we're chasing our tails in a circle ! Not sure if that's a tactic to borrow and buy time by gym as I provided the manager of the store all of the receipts per ***'s request I would like to request a call from
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/15/2023

  Good afternoon, 

  We are working with the customer. 

  Thankyou,

  **********************

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20066796
  
  I am rejecting this response because: ***** has been stalling for over 12 to 13 days in this requesting the SAME INFORMATION! over and over . He is very argumentative and continues to waste my time repeating the same information ! I reached out to him Tuesday ! Of this week Thursday  of this week ! And ***** continues to repeat the same things over and over ! And where Not getting anywhere ! He has been buying time in this so time came run out and this is past RIDICULOUS! I JUST WANT MY FINDS RETURNED ! TO ME ! I have provided ALL information needed to ***** and his customer satisfaction is horrible ! We have been doing this since May !!! Come on ! I should nt have to provide my physical address to him as I don't trust his word . He advised he needed to hear back from the manufacturer wait 7 to ************************************************************************************* the claim this is a bunch of BS I want my money I'm not going to stop until I get what I'm rightfully owed which is what I writefully paid ***** needs to cut the nonsense be professional painting for his company's mistake and allow me to move on so I can never use this retail store again I wouldn't advise anyone to you're going to get the runaround BS nonsense in the same information repeated with no ending results give me a **** break! 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/16/2023

  Good afternoon, 

  Customer has been contacted. 

  Thank you,

  AutoZone

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2018 I purchased a car battery at Auto-zone store #3739 I was offered a five year warranty on it for an extra charge and agreed to buy it. I paid $176.97. I was assured by the salesman that if within 5 years my battery goes bad, it **** be replaced for free. On July 24, 2022 (less than four years) the battery needed replacement. I stopped by at Auto-Zone store #2242 on W. Flamingo Rd. The salesman Alejandro said they couldn't replace it for free, because the five year warranty had been terminated by the head office. The next day my husband, ****** called District Manager Cristina B********* at XXX XXX-XXXX. She promised to check the record and call him back. She hasn't returned his call. After that he called her twice and left messages. Cristina haven't called back. He also called District Manager ****** at XXX-XXX-XXXX who promised to call back and never did. To my understanding this five year warranty could not be terminated and should have been grandfathered until the last customer who had paid for 5-year warranty. On July 24, 2022 I was charged $157.50 for a new battery. Full record for both transactions and warranty is in Auto-zone cash register computers.

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Customer has been contacted and issue has been resolved.
  
  Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/08/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was no response from the business. District Manager Cristina B********* called ****** ********** and reproached her that the Autozone company gave ****** a discount. ******'s husband ****** **** called Cristina twice and left messages. His phone calls were ignored. The Authozone is refusing to face the fact that they have breached a unilateral contract. They have avoided getting in touch with us. The matter has not been resolved.
  
  
  
  Business Response /* (4000, 9, 2022/08/29) */
  Customer has been contacted and issue has been resolved. Thank you!