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Business Profile

Night Club

Drai's Beach Club Nightclub @ The Cromwell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended an event August 16th 2024, with my younger sister. I ordered 2 shakers of don ***** liquor that were supposed to be discounted for being diluted with sparkling water, 2 bottles of Evian water and a shrimp plate. The discounted items were not listed in menu but verbally explained to me. The waitress informed me it would be $75.00 for 1 diluted shaker. I contacted the establishment via phone due to 2 pending charges of $300.04 and $310.95 on my account. I assumed the additional $300.04 was an accidental charge, and the $310.95 was the pending charge without additional taxes? On 8/19/24 I was contacted by the management team and informed I would be emailed the receipt. I received an email of the receipt but it was not what I signed. I was also being charged for 20 shots at $22.00 a piece. I dont think that my sister and I would have been able to walk out of the party if we consumed 20 shots of liquor. I do believe the shakers had 5 shots of liquor with 8 oz of sparkling water. The total amount I was charged was $640.99 which did not match either of the pending charges on my account. When I asked for the receipt that I signed I was informed I would be provided one in 24 hrs and was not contacted nor provided the receipt I signed. ******* has contacted the establishment and I still have not heard anything from the business. I am looking to be charged the accurate amount for the liquor I ordered at the event and my bill adjusted.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to ***** with my friends to see ************** performing live. I asked security if vapes were allowed inside and was told yes. The person who searched my bag took out my vape, lotion, tums and a gummy. He told me I could throw them all out or put it up with my stuff and come back. I threw out the lotion and tums and put the other items up with guest services. I got back in line and was told Im not allowed in because I didnt throw everything out. The whole point of the trip was to see ***** and neither me nor my friends were able to watch the concert because Staff was incredibly rude and making up rules and contradicting them on the fly. I want the money I spent on my flight to be reimbursed.

  • Initial Complaint

    Date:08/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 30, 2023, the waitress grossly overcharged us. Aggressively forced my signature on a significantly higher then agreed amount after charging an erroneous amount. I handed her $470, she proceeded to charge $598, plus $150 to secure the table. She was only supposed to charge $270. As I stated before she pressured all of us and overcharged my group by $1000 each. She did all of this while the person we were there to see was performing, causing us to miss the show while paying to see the show. I am attaching our receipt. Not only were we all robbed but we werent able to enjoy the show which is why we were there in the 1st place.

Drai's Beach Club Nightclub @ The Cromwell is NOT a BBB Accredited Business.

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