Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, 2024 I approached ************************* on instagram about a protection job opportunity within his organization called Nextgenclosers. After a zoom a call and some conversation he said they require $4000 upfront in order to get into the course and that can be paid by card or affirm. I went through affirm to pay it off monthly as I did not have the money upfront. That night I had a change of mind and told ***** I want to cancel. To which he replied that it was possible with a fee of $240. I paid that cancellation fee and ***** confirmed the transfer over PayPal. ***** told me it would be refunded in a couple of days. Days pass and nothing is changed, I called him and ***** told me that they cant cancel it and theres nothing they can do because the account I paid on is locked. I filed a report against them through Affirm, to which ****** replied a resolution in their favor saying I benefited from the program. I never received a program, I never spoke their manager, I never received anything. I took manners further by files a police report against them. The founder *********************** calls me to understand why I filed all these reports against him. After a couple of emails back and forth to try and help me resolve the issue, he stopped replying. I took manners even further by going to Stripe (where the money is being held) and they said they would try and help me resolve this issue. To which I heard no reply back. I know I got scammed and I need help. Ive been dealing with this the passed several months and I now im having to pay for something I dont even have. ************************* has now blocked me on social media and phone number.

  Business Response

  Date: 08/06/2024

  Dear BBB Representative,
  
  We are writing in response to the complaint filed by ***** regarding the alleged issues with our organization, NextGenerationClosers.
  
  Summary of Events:
  
  1.Initial Contact and Enrollment:
  On February 4th, 2024, ***** approached ************************* on Instagram regarding a job opportunity within our organization, NextGenClosers. After a Zoom call and further discussion, ***** agreed to enroll in our course, which required a $4,000 upfront payment. He chose to finance this payment through Affirm.
  2.Cancellation Request:
  The same night, ***** changed his mind and requested to cancel his enrollment. ***** informed him that cancellation was possible with a fee of $240, which ***** paid via ******* ***** confirmed receipt of this cancellation fee.
  3.Refund Process:
  Unfortunately, due to unforeseen issues with our Stripe account being locked, the refund process was delayed. Despite our efforts, we were unable to process the refund through the usual channels.
  4.Further Actions Taken by *****:
  ***** subsequently filed a report with Affirm, which ruled in our favor, stating that he had benefited from the program. However, ***** insists he did not receive any services from us. He then filed a police report and contacted Stripe for further resolution.
  
  Our Response and Current Status:
  
  We sincerely apologize for the inconvenience and frustration this situation has caused *****. Our intention is always to provide the best service and support to our clients. We understand the gravity of his concerns and have been attempting to resolve this matter.
  
  1.Refund Offer:
  Despite the complications with our Stripe account, and despite losing the Affirm chargeback, we have decided to process the refund from our own resources as a gesture of good faith. This decision is made because Stripe has not yet returned the funds to us. We have communicated this to ***** and are willing to refund $2,000 this month and the remaining $2,000 next month.
  2.Communication Issues:
  We acknowledge that there may have been lapses in communication, particularly with the founder, ***********************. We are committed to improving our communication channels and ensuring that such issues do not recur.
  3.Policy Transparency:
  We have consistently communicated our policies to ***** and have made it clear from day one. Despite the policy constraints, we are still willing to work with ***** to resolve this issue amicably.
  
  Conclusion:
  
  We hope this resolution will satisfy ***** and bring closure to this matter. We value our clients and strive to resolve disputes amicably and fairly. We appreciate the BBBs assistance in mediating this issue and are committed to making things right.