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Business Profile

Oils

Sunna Scents LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered oils from her June 17, 2022, for my( at the time) incarcerated husband. She advised me the oil would go out in **** business days. I've ordered from her before, and it was received in less than 2 weeks. Well fast forward to September 9th. My husband is now home, and it comes up that he never got the oil. So I message her, ask for a refund. She takes about 2 weeks to reply, and says she'll process a refund, and cancel the order. ( mind you, it's been almost 3 months at this point) never got my refund, and she starts ignoring all my emails. She finally responds again middle of October, saying the same thing to me as before, "oh its going out this week". So I remind her that I already had spoken to her, and she was supposed to send a refund, she then doesn't reply AGAIN!! so end of October, I message her again, by this time I've sent at least 15 emails, to which all go ignored, and she responds again with "these are going out today". I again, repeat the previous conversations, to which she has ignored. It's been 5 months, and my bank can't do anything because they have a 90 day policy. This lady will take your money, not send your items and then play dumb when you contact her.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/19/2022. I sent a order to Suna Scents in the amount $ 56.00 for prayer oil. I have not received anything

Sunna Scents LLC is NOT a BBB Accredited Business.

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