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Business Profile

Online Education

Kranse Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered digital program. They will not provide access despite payment in full and several phone calls and emails regarding problem. They say they will have a specialist call within 24 hours and nothing happens. I paid for product and received nothing. They have done nothing and stopped communication.

    Business Response

    Date: 09/27/2023

    Hi ******, 

     

    Your refund was issued on 9/20

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered and paid for my daughter to have access to this SAT course, however they keep referencing SAT vocab list and I have called twice and emailed requesting how to access this list even if it is something I have to buy. I have not received any return message and when I call they don't even have the name of the person that they are reaching out to to get that information. I would like them to respond, otherwise I am not getting the services that we paid for, and now I have gone without it for a few weeks.

    Business Response

    Date: 05/04/2023

    Hi ******!

    Your request was handled directly via email. The homework would be to do official ************* SAT Exams as ***** describe in the course and to study for the vocab quizzes. Attached to the email we sent is the list of vocabulary words to study and the link to the practice exams.

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