Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i asked for a refund before 30 days was up.. was offered an advanced training course.. which advanced their refund policy another 30 days.. i declined their offer 10 days into it.. still waiting on the refund!from what i have read is their normal procedure .. before making folks look stupid!u need to put a stop to this!i am asking for a full refund!

  Business Response

  Date: 02/27/2023

  We are very accommodating with our students, some say to a fault. This customer is not relating the facts of what took place between us, which is common when your goal is to try and make a company look bad, which he said was his goal. After calling the office to complain that he did not meet with any success, he then told us he never followed the rules. Imagine that, trying to get somewhere and ignoring your GPS. Investing successfully requires that you follow the rules, something we repeat dozens of times with new and existing students. He was offered additional live coaching sessions to get him on track and focus on the correct way of doing things, not his "wild-west" style. We called him to discuss a refund and he refused to return the call, instead posted a series of comments in our members area. Once the comments turned to threats the refund was no longer something we were willing to offer. We will never communicate with someone that threatens us or anyone in the community, period. Our 60 day money back policy requires the student to not trade real money until they understand and follow the rules, something he chose not to do. We cannot help those that are unwilling to help themselves. Sincerely, WBI, Inc. P.S. Included in this rebuttal are a small portion of the messages he put in the community and other sites.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 18806092
  
  I am rejecting this response because:

  Wealth Builders never called to discuss a refund, they ignored my email requests for a refund. I took action to let them know this is not ok!

  If they had replied to my emails requesting a refund, we would not be having this conversation.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/03/2023

  Rejecting my response is simply your opinion. WBI, Inc.s response is based on facts, for example when you said we never called you - here is the time stamp from our phone service provider with the date, time and your phone number clearly showing that we did call, as I said previously, to discuss a refund. Again, once your harassing messages turned into threats, we decided to cease all communication with you. 

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 18806092
  
  I am rejecting this response because: At no point did WBI mention a refund in any form, email or phone call. If u had you would have heard back from me. Would have been easy to leave me a message or an email with. This is not opinion but a fact.
  Sincerely,
  
  ***** ***