We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Resid3ncy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on May 9 for a tshirt. It is now May 29 and the order has not shipped. I contacted the company asking when the item will ship four days ago. No response. I've now emailed them telling them to just cancel my order and refund my money. Not expecting a response for that either. So here I am. I just want my money back. I thought this was a legit company, but apparently not.

    Customer Answer

    Date: 06/09/2025

    I received the item that was the basis of this complaint today, June 9, 2025 (one month to the day of my order). I received exactly what I had ordered (although I never received any responses to my emails to the customer service team). This complaint can be closed.

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resid3ncy fails miserably to respond to any customer service inquiries. I have emailed them 5 times over the past week about canceling an order with 0 response to any of my requests.

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some hats. 1 was delivered and the other is still outstanding and no update has been given. Purchased on 3/31/25 and another was made on 4/1/25. One was delivered and another says shipped and was in pending for 2 weeks with no movement. It then said out for delivery and eventually never delivered but shows delivered on the site. I was home all day (I work from home) and there was no box (hats are usually shipped in a square box). I also live in a safe neighborhood and never had a package stolen since Ive lived at my house (over 14 years). Ive emailed them, filled out their contact form, reached out via ******** messenger, and Instagram messenger. No updates. No responses to my email, form submitted, no phone number to call. Ive even left a comment with a message on their ************** which they deleted, which proves that they see my message but chose to delete it rather than respond to me.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed 2 hats for in 1 order. only 1 was in the package. it's been 2 weeks of no reply inquiring about the missing item.

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/5/24, I completed an online purchase for 2 hats for $63.88 On 10/8/24, I received an email from the company, advising me that my order was shipped as of 10/7/24. A few days went on and I did not see any progress to my shipping status from 'pre-shipping'. I've then sent follow *** to the company. Received auto-responses on a couple emails advising that a response would be made within ***** hours. Never received a non-automated response. Inquiries sent -10/10/24 10/14/24 10/16/24 10/21/24 -message via website 10/25/24 - complaint email 10/28/24 - direct message via Instagram

    Customer Answer

    Date: 11/02/2024

    Attached a DM msg from Instagram this week with the company. No shipping updates available 

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a SF Beanie as a Christmas present but was sent a SF ball hat. When the recipient opened the present is when it was discovered to be incorrect. Starting Dec 26th Ive been emailing the company (the only option for contacting them) and I have got zero response. Ive emailed 7 times, included the order number with a pic of the beanie, from their email confirming my order, and showing it matched my order number. Seven emails and no response whatsoever. With the exception of their Automated reply stating that they will contact me in 24-48hrs. This has been since Dec 26, 2023. It is now Jan 18, ****. This has been more than a reasonable amount of time to get a response. And even an exchange for that matter. All I want is a response and for this business to replace this hat with my correct order. Since they sent me the wrong hat and it is 100% their fault, I should not have to wait this long for a reply, and/ or pay for shipping to send it back. My order receipt and order number match the hat I chose but did not receive. All I want is a response and for this business to replace this hat with my correct order. Since they sent me the wrong hat and it is 100% their fault, I should not have to wait this long for a reply, and/ or pay for shipping to send it back. My order receipt and order number match the hat I chose but did not receive.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company website states "We also have a seamless exchange policy. Were happy to accept exchanges for new, unused, unworn product!" However, that is not the case! I've tried live chat, email and social media to get a hold of you regarding an exchange and no reply. I then opened a return request on your website last week and still no response! What a scam! The address that they use for returns is the same address as the ********************** in *********! ************************************************************* *****************************

    Customer Answer

    Date: 02/12/2024

    I am reaching out to let you know that the business has reached out to me to resolve the issue. Thank you.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/26 I purchased a hat order number ***** for $40. I have sent email to their address on site and used their contact page and message via ********* all with no response. I received a tracking number on day of purchase but nothing was shipped ever.

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on September 4th, under Order number *****. However, the status has remained in 'pre-shipment' since September 6th ***** tracking **********************). I've made three attempts to contact them through their email address, ******************************** as they do not provide a contact number. I have requested a refund to my credit card if the product is no longer available, but I have yet to receive any response. Regrettably, I am left with no choice but to file a fraud complaint with my credit card company in an effort to recover the funds that this company seems to have taken from me.

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed several orders with this company. No prior issues. However, my last 2 transactions have been painful. One order of 5 hats was missing 2 hats. Emailed 2 times, tried chat and website contact, no response. However since they use Route for shipping I was able to make a claim and get a refund. But I got my Route reimbursement and no one from Resid3ncy has responded.A prior order was returned and package was delivered a week ago. No refund and no response to contact requests.

Resid3ncy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.