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Business Profile

Patio Covers

Platinum Patios, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Covers.

Complaints

This profile includes complaints for Platinum Patios, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Platinum Patios, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business installed a patio roof with a lifetime warranty one year ago. The roof lifted off of the support beam several months ago. I tried to call the business, the business owner directly, and send a message through their ******** page. I have not received a call back. The roof is in need of repair and they provided a lifetime warranty.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So how do you earn a one star review? Do a job and when your customer asks you to fix a defect in the install, you say "Can't believe we left it like that. Will come and and fix it." But you DON'T come out. Get contacted by your customer for 6 months asking to get it fixed and you say, "We'll get right on it", but you DON'T do anything. Ignore your customer texts and phone calls with NO RESPONSE. Say ****** is coming out tomorrow, but NO ONE shows up. That is how you lose customers, *****, and your business goes down the drain.All I want is for them to fix the defect in their installation, which they promised to do, but have avoided actually doing (fix the loose bolt holding down the structure to the concrete wall)

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have contracted Platinum Patio to construct an awning in our backyard. It was completed after a few delays caused by our HOA; it was a beautiful job. We have no complaints at this time about the quality of the build. However, to finish, we have been waiting for the company, specifically the owner, to schedule the final inspection with the *****************. We have called and texted for two months to get this completed with no response.We have gone as far as calling the inspection office as well to attempt to get this final step completed, but we have not heard back. All we would like is for Platinum Patios to finish with the final paperwork so that we can close this out.

    Platinum Patios, LLC is NOT a BBB Accredited Business.

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